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For Companies At a Glance
- Tasks: Support users with desktop tech issues and deploy new technology.
- Company: Join a dynamic team at a leading organization in Singapore.
- Benefits: Gain hands-on experience and work in a collaborative environment.
- Why this job: Perfect for tech enthusiasts looking to make an impact in IT support.
- Qualifications: No prior experience required; just a passion for technology and problem-solving.
- Other info: Ongoing contract with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Desktop Support Engineer Scope Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community in its Singapore Campus along with the deployment of new technology to the business. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing: • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software • Assists in the setup and operation of audio-visual hardware as required by end-user • Determine appropriate hardware and software based on corporate policy and end-user requirements • Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves • Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM • Assist in administration and maintenance of technology infrastructure components • May assist in installation, maintenance, troubleshooting and repair of office telephony system • Uses corporate incident management system to record and track all support work • Maintains accurate hardware and software records for corporate assets
Desktop Support Engineer employer: Hexaware Technologies
Contact Detail:
Hexaware Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarize yourself with common desktop support tools and technologies, especially SCCM for deploying and upgrading devices. Being well-versed in these tools will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills! Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Understand the importance of customer service in a support role. Be ready to share how you’ve effectively communicated with users and followed up on their issues to ensure satisfaction.
✨Tip Number 4
Research the company culture and values of the organization you're applying to. Tailoring your responses to align with their mission can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Desktop Support Engineer position. Understand the key responsibilities and required skills, such as installation, troubleshooting, and support of desktop technology.
Tailor Your CV: Customize your CV to highlight relevant experience in desktop support, systems administration, and any specific technologies mentioned in the job description, like SCCM or audio-visual hardware.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your problem-solving skills and ability to respond to incidents within SLA. Mention any previous experience with user support and project-based requirements.
Highlight Technical Skills: In your application, clearly list your technical skills related to desktop technology hardware and software, as well as any experience with incident management systems. This will show that you are well-prepared for the role.
How to prepare for a job interview at Hexaware Technologies
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop technology hardware and software. Highlight specific instances where you've successfully installed, troubleshot, or repaired systems, as this will demonstrate your hands-on expertise.
✨Understand the Importance of SLA
Familiarize yourself with Service Level Agreements (SLAs) and be ready to explain how you prioritize incidents based on urgency. Providing examples of how you've met or exceeded SLAs in past roles can set you apart.
✨Communicate Clearly
Since you'll be dealing with a large user community, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Demonstrate Team Collaboration
Discuss your experience working with IT Service Desk teams and other departments. Emphasize your ability to collaborate on project-based requirements and how you contribute to a positive team environment.
