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- Tasks: Support users with desktop tech issues and deploy new technology.
- Company: Join a dynamic team at a leading organization in Singapore.
- Benefits: Enjoy a flexible work environment and opportunities for growth.
- Why this job: Be part of exciting projects and enhance your tech skills while making an impact.
- Qualifications: Tech-savvy individuals with a passion for problem-solving are encouraged to apply.
- Other info: This is a contract role with potential for long-term opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Desktop Support Engineer Scope Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community in its Singapore Campus along with the deployment of new technology to the business. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing: • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software • Assists in the setup and operation of audio-visual hardware as required by end-user • Determine appropriate hardware and software based on corporate policy and end-user requirements • Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves • Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM • Assist in administration and maintenance of technology infrastructure components • May assist in installation, maintenance, troubleshooting and repair of office telephony system • Uses corporate incident management system to record and track all support work • Maintains accurate hardware and software records for corporate assets
Desktop Support Engineer employer: Hexaware Technologies
Contact Detail:
Hexaware Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarize yourself with common desktop support tools and technologies, especially SCCM for deploying and upgrading devices. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly for hardware and software issues. Prepare to discuss specific examples of how you've resolved technical problems in the past, as this will show your hands-on experience and problem-solving abilities.
✨Tip Number 3
Understand the importance of customer service in a support role. Be ready to share instances where you've successfully communicated with users to resolve their issues, as this demonstrates your ability to handle support requests with urgency and professionalism.
✨Tip Number 4
Research the company’s technology infrastructure and any recent projects they’ve undertaken. This knowledge will not only help you tailor your responses during the interview but also show your genuine interest in the role and the organization.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Desktop Support Engineer. Familiarize yourself with the specific tasks mentioned in the job description, such as troubleshooting hardware and software issues, and supporting audio-visual setups.
Tailor Your CV: Customize your CV to highlight relevant experience in desktop support, systems administration, and any specific technologies mentioned, like SCCM. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention specific examples of how you've successfully handled support issues or projects in the past.
Highlight Communication Skills: Since the role involves responding to incidents and following up with customers, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at Hexaware Technologies
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop technology hardware and software. Highlight specific instances where you successfully installed, maintained, or troubleshot systems, as this will demonstrate your hands-on expertise.
✨Understand the Importance of SLAs
Familiarize yourself with Service Level Agreements (SLAs) and be ready to explain how you prioritize incidents based on urgency. This shows that you understand the importance of timely responses in a support role.
✨Demonstrate Communication Skills
Since you'll be interacting with end-users, practice explaining technical concepts in simple terms. Being able to communicate effectively with non-technical users is crucial for a Desktop Support Engineer.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific support scenarios. Think through examples from your past experiences where you resolved issues or improved processes, as this will showcase your problem-solving abilities.
