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For Companies At a Glance
- Tasks: Lead application support and enhance business relationships through innovative solutions.
- Company: Dynamic insurance company at the forefront of digital transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a transformative journey and make a real impact in the insurance industry.
- Qualifications: Experience in application support, particularly in insurance, and strong leadership skills.
- Other info: Collaborative environment with a focus on innovation and career advancement.
The predicted salary is between 48000 - 72000 £ per year.
As the Core Applications SDL, you will be in the centre of a transformation journey which is looking to re-engineer the relationship with business customers and Engineering Delivery Leads, to improve the value provided by vendors and become deeply integrated with other teams in Component Services and the wider IT Product and Platforms teams.
Key Responsibilities
- Service Management of a suite of critical applications covering business areas including policy administration, claims and document management.
- Oversee offshore services including the managed service provided by vendors.
- Respond to technical and non-technical questions related to apps/tools/solutions.
- Engage with multiple internal customers (Line of Businesses represented by Engineering Leads) to ensure appropriate resolution of incidents, recording of resolutions and identification of bugs and defects via Azure Dev Ops tool.
- Assist in resolving and reporting on a variety of high-impact incidents (P1 and P2) or problems through in-depth evaluation of complex business issues, system processes or platform issues with the help of managed service partners.
- Follow approved ITSM service management framework (ITIL), also aware of SDLC, project management methodology and Agile frameworks. Ensure that all required steps are followed, all required tickets are updated and approvals for change are obtained as needed.
- Proactively manage all application-related risk items/findings to closure/resolution.
- Assist with Agile development projects and release to production as needed.
- Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions.
- Work closely with internal auditors on their requirements.
- Manage vulnerability exceptions.
- Document the knowledgebase.
Skills and Experience Specification
- Some demonstrable experience supporting insurance industry underwriting and claims applications (Speciality/London Market experience).
- Minimum of 3 years’ service management experience with the insurance applications.
- Experience working with ServiceNow.
- Familiarity with supporting testing and release management.
- Familiar with Azure Dev Ops.
- Experienced in ITIL framework.
- Proven line management experience in managing hybrid onshore and offshore teams.
- Proven experience in managing offshore vendors – both Managed Service and Headcount only agreements.
- Minimum of 3 years’ experience working in insurance, preferably specialty (non-retail) insurance and exposure to Lloyds of London markets.
- Strong, demonstrable experience with MS SQL.
- Good understanding of support model with the applications like Verisk and Guidewire.
- Strong experience working with Azure DevOps tool set.
- Degree in Computer Science, Information Systems (or other related field) or equivalent work experience.
- Experience with Customer Communications Management, Enterprise Content Management or Webservices technologies.
- Minimum of 10 years’ previous experience in managing onshore and offshore teams in an insurance environment.
Desirable Qualifications
- Minimum of 10 years’ experience working in Application support of products from vendors like Verisk, NewGen and Guidewire.
- Aware of all aspects of the software development life cycle.
Application Support Lead employer: Hexaware Technologies
Contact Detail:
Hexaware Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Application Support Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs that involve service management or application support. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of ITIL, Azure DevOps, and the insurance sector. We recommend practising your responses to common scenarios you might face as an Application Support Lead, so you can showcase your expertise confidently.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Plus, it shows you're keen and proactive!
We think you need these skills to ace Application Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Lead role. Highlight your experience with insurance applications, service management, and any relevant tools like Azure DevOps and ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in managing onshore and offshore teams – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex business issues or high-impact incidents in the past. We’re all about innovative solutions, so let us know how you’ve made a difference in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Hexaware Technologies
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the critical applications you'll be supporting, especially in the insurance sector. Brush up on policy administration, claims management, and any specific tools mentioned in the job description like Verisk and Guidewire.
✨Familiarise Yourself with ITIL and Agile
Since the role involves following the ITIL framework and working with Agile methodologies, it’s crucial to demonstrate your knowledge in these areas. Be ready to discuss how you've applied these frameworks in past roles and how they can improve service management.
✨Prepare for Technical Questions
Expect to face both technical and non-technical questions during the interview. Review common issues related to Azure DevOps and ServiceNow, and think about how you would handle high-impact incidents. Having examples ready will show your problem-solving skills.
✨Showcase Your Leadership Experience
With proven line management experience being a key requirement, be prepared to share specific examples of how you've successfully managed hybrid teams and offshore vendors. Highlight your communication skills and how you’ve fostered collaboration across teams.
