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- Tasks: Manage incidents and provide advanced support for Microsoft 365 services.
- Company: Leading IT services provider in Aberdeen, UK.
- Benefits: Full-time position with opportunities for career advancement.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: 3 years of service desk experience and ITIL certification required.
- Other info: Strong English communication and customer service skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT services provider is seeking a Service Desk personnel in Aberdeen, UK. Candidates should have at least 3 years of experience in a service desk role and hold ITIL certification.
Key responsibilities include:
- Managing incidents
- Working with a service manager
- Providing advanced support for Microsoft 365 services
The ideal candidate will demonstrate strong English communication skills and excellent customer service abilities. This is a full-time, on-site position.
ITIL-Certified L1 Service Desk Analyst (Onsite UK) employer: Hexaware Technologies UK Limited
Contact Detail:
Hexaware Technologies UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL-Certified L1 Service Desk Analyst (Onsite UK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desk roles. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and Microsoft 365 services. We recommend creating a list of common service desk scenarios and how you would handle them. This will show your potential employer that you're ready to tackle real-world challenges.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it helps us keep track of your application and get back to you faster!
We think you need these skills to ace ITIL-Certified L1 Service Desk Analyst (Onsite UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk roles and showcases your ITIL certification. We want to see how your skills align with the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since strong English communication is key for this role, include examples of how you've effectively communicated with customers or team members in your previous positions. We love seeing real-life scenarios!
Highlight Relevant Experience: Don’t forget to mention your experience with Microsoft 365 services. If you’ve provided advanced support in the past, let us know! This will help us see how you can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hexaware Technologies UK Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in incident management and service delivery.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think of specific situations where you resolved issues or improved user satisfaction, as this will demonstrate your ability to handle support queries effectively.
✨Familiarise Yourself with Microsoft 365
Since the role involves providing advanced support for Microsoft 365 services, make sure you're up to speed with its features and common issues. Being able to discuss troubleshooting steps or recent updates can set you apart from other candidates.
✨Practice Your Communication Skills
Strong English communication skills are a must for this position. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with users who may not be tech-savvy.
