SACM Consultant in London

Role : SACM Consultant
London, UK(Hybrid)
Duratoin : FTE/6 Months Contract

• Develop, implement, and maintain Service Asset & Configuration Management (SACM) policies, standards, processes, and governance frameworks.

• Own and govern the Configuration Management Database (CMDB) and Configuration Management System (CMS), ensuring accurate, complete, and trusted configuration data across the organisation.

• Define, manage, and maintain Configuration Items (CIs), their attributes, relationships, and service mappings to provide visibility of dependencies across business services, applications, infrastructure, and supporting components.

• Expertise in managing CMDB health and data models using the ServiceNow CSDM framework to drive service-aware governance

• Lead the end-to-end SACM lifecycle, including planning, identification, control, status accounting, verification, and audit of configuration item and service assets data.

• Establish and optimise CI data maintenance processes, leveraging discovery tools, system integrations, automation, and controlled manual updates to ensure data quality, integrity, and compliance.

• Manage configuration governance, assurance, and compliance activities, including regular configuration audits and the remediation of identified data quality issues.

• Provide governance and oversight of configuration compliance, audit, and CI attestation activities, ensuring CI data remains accurate, auditable, and aligned to organisational and compliance requirements.

• Drive the adoption of ServiceNow, discovery, and service mapping capabilities to improve automation, data integrity, configuration visibility, and operational resilience.