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- Tasks: Support customers with our innovative medical imaging software and optimise their experience.
- Company: Join Hexarad, a fast-growing healthcare tech company recognised as one of the best places to work.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Other info: Fast-paced, entrepreneurial culture where learning from mistakes is encouraged.
- Why this job: Make a real impact in healthcare by helping customers achieve accurate diagnoses.
- Qualifications: 3-4 years in product support or QA, with strong customer-facing skills.
Join to apply for the Product Support Specialist role at Hexarad Join to apply for the Product Support Specialist role at Hexarad Hexarad is a healthcare company, and we’re leading the way with our cutting-edge medical imaging solutions.As one of the UK’s fastest-growing scale-ups, we were recognised as one of the UK’s best places to work in Tech 2023 and a Future Fifty company in 2025. We partner with leading healthcare institutions to deliver accurate and efficient diagnoses.Our mission is to ensure fast and precise diagnostic outcomes for everyone, everywhere. As Product support specialist, reporting to the Head of Product, you will be an important part of the product team and responsible for a variety of responsibilities to ensure our product is adding value for our customers, and our business.This is a full-time role. You will love this role if in your day to day you…. Bring a product person’s curiosity, problem-solving and customer focused mindset to role that would require you to Work in lock-step with our product managers on a variety of responsibilities. Work closely with customers using our customer-facing software OptiRad and ReportRad Hub Handle software demos/training and onboarding customers onto our customer-facing software.This will require going beyond answering questions on “how to do” things, and will require thinking like a product person to help optimise value delivered from our customers’ vantage point and solve problems long term. Manage account-set up, account access and feature configurations, taking into account security, information governance and business impact Leverage patterns and observations in workflow and customer behaviours to surface best practices helpful for customers and to inform product decisions Investigate bugs, do QA testing and manage testing scenarios Spot issues and trends that should be solved by our software rather than operationally, and communicate with our product managers about those. Manual feature support, leveraging CSV exports and imports to update customer accounts, manage data configurations and ensuring data accuracy, integrity and quality. Support the product managers in metric and KPI tracking, and assessing the outcome of product development efforts. Collaborate with customer success, account management and other teams responsible for supporting the teleradiology services used by our customers Other ad hoc projects as directed by the Head of Product Have 3-4 years in a product support, QA or similar function inside a product team at an early stage business (start-up or scale-up) Customer-facing experience Experience in a product-centric environment that prioritises product thinking A genuine desire to help customers solve problems, and understand that software is just one of many ways to do that. Energy and resilience to get things done Combine a scrappy entrepreneurial mindset with delivering excellence Have exceptional communication skills Have technical acumen related to software applications Demonstrated understanding of UX thinking Development or technical skills (data analysis, basic html/CSS, coding in any language, writing SQL, debugging or QA) You will not love this role if … Are uncomfortable with context switching and uncertainty, as depending on the day-to-day realities, you will have different tasks and duties Are not at your best in a fast paced environment Do not prioritise excellence (as distinct from perfection) and successful outcomes Are not intellectually honest about the quality of delivery and outcomes See mistakes and failures as the end, rather than opportunities to learn, do better and turn them into win Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Hospitals and Health Care Referrals increase your chances of interviewing at Hexarad by 2x Get notified about new Product Support Specialist jobs in United Kingdom . 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Contact Detail:
Hexarad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Hexarad. A friendly chat can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your skills! Prepare for potential interviews by practising common product support scenarios. Think about how you’d handle customer queries and demonstrate your problem-solving mindset.
✨Tip Number 3
Be proactive! If you see any issues or trends in the job description, think of solutions and be ready to discuss them. This shows you’re already thinking like a product person.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Hexarad.
Some tips for your application 🫡
Show Your Curiosity: When writing your application, let your curiosity shine through! We want to see how you think like a product person. Share examples of how you've solved problems or optimised value for customers in the past.
Tailor Your Experience: Make sure to highlight your relevant experience in product support or QA. We love seeing how your background aligns with our mission at Hexarad, so don’t hold back on those customer-facing roles you've had!
Be Clear and Concise: Keep your application clear and to the point. We appreciate exceptional communication skills, so make sure your writing reflects that. Avoid jargon unless it’s necessary, and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Product Support Specialist role. Plus, it’s super easy!
How to prepare for a job interview at Hexarad
✨Know the Product Inside Out
Before your interview, make sure you understand Hexarad's products, especially OptiRad and ReportRad Hub. Familiarise yourself with their features and how they benefit customers. This will help you demonstrate your product-centric mindset and show that you're ready to engage with customers effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about times when you went beyond just answering questions and helped optimise a solution. Highlighting your ability to think like a product person will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Exceptional communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts or walk through a software demo, so being able to communicate effectively will set you apart.
✨Embrace the Fast-Paced Environment
Hexarad thrives in a dynamic setting, so be prepared to discuss how you handle context switching and uncertainty. Share experiences where you've successfully managed multiple tasks or adapted quickly to changes, showcasing your energy and resilience.