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- Tasks: Support radiologists using OptiRad to optimise their clinical time and enhance patient diagnoses.
- Company: Join Hexarad, a leading healthtech company transforming medical imaging in the UK.
- Benefits: Competitive pay, remote work options, private medical insurance, and monthly snack deliveries.
- Why this job: Make a real difference in patient care while working with innovative technology.
- Qualifications: 3-5 years in product support or customer success, with a passion for problem-solving.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Hexarad is a healthcare company leading the way with cutting-edge medical imaging solutions. As one of the UK’s fastest-growing scale-ups, we partner with leading healthcare institutions to deliver accurate and efficient diagnoses. Our mission is to ensure fast and accurate diagnostic outcomes for everyone, everywhere. OptiRad is a SaaS product that functions as the operating system of NHS Trust radiology departments, enabling those teams to optimise capacity, plan resources and protect clinical time to achieve fast and accurate diagnoses.
As OptiRad Radiologist Success Manager, reporting to the Head of Product, you will be an important part of the product team and responsible for a variety of responsibilities to ensure our product is adding value for our customers and our business. This is a full-time role.
Responsibilities:
- Execute tasks and juggle responsibilities at the direction of the Head of Product.
- Travel to client sites regularly for in-person engagement and support across the UK.
- Provide support via virtual meetings and virtual drop-in sessions.
- Work closely with radiologists to understand their rota, arrange swaps for MDTs and Hot duty, manage other clinical responsibilities, and understand the clinical impact of their roster and leave decisions.
- Conduct software demos and training during and after radiologist onboarding, focusing on optimising clinical time and solving problems.
- Help radiologists understand how OptiRad meets their needs and enables the radiology department to optimise capacity.
- Report back to the product management team any requests for new features, product struggles or problem areas highlighted by radiologists.
- Ensure radiologists are engaged, happy with, supportive of and bought-in to OptiRad usage.
What we offer:
- The opportunity to impact patients’ lives when they receive fast and accurate diagnostic information.
- Competitive compensation package.
- Ongoing learning and development opportunities.
- Remote and hybrid working options.
- Company benefits including private medical insurance through Bupa, Employee Assistance Program, discount health program, monthly snack box delivered to your home, and 3 volunteer days per year.
What we look for:
- You will not love this role if you are not prepared to live our values: teamwork, innovation, equality, patient-centred, integrity, quality and excellence.
- Are uncomfortable with taking direction.
- Are not at your best in a fast-paced, hyper-learning, fast-adjusting environment.
- Do not prioritise excellence (as distinct from perfection) and successful outcomes.
- Are not intellectually honest about the quality of delivery and outcomes.
- See mistakes and failures as the end, rather than opportunities to learn, do better and turn them into wins.
OptiRad Radiologist Success Manager employer: Hexarad
Contact Detail:
Hexarad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OptiRad Radiologist Success Manager
✨Tip Number 1
Get to know the company inside out! Research Hexarad's mission, values, and recent achievements. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer success and product support. Think about how your past experiences align with the role of Radiologist Success Manager and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace OptiRad Radiologist Success Manager
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let us see your enthusiasm for healthcare and how it drives you. Mention any relevant experiences that highlight your commitment to improving patient outcomes, as this aligns perfectly with our mission at Hexarad.
Tailor Your Application: Make sure to customise your application to reflect the specific role of OptiRad Radiologist Success Manager. Highlight your experience in product support or customer success, and how it relates to optimising clinical time and supporting radiologists.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills that match the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hexarad
✨Know Your Product Inside Out
Before the interview, make sure you understand OptiRad and its role in radiology departments. Familiarise yourself with its features and how it helps radiologists optimise their clinical time. This will show your genuine interest and help you answer questions confidently.
✨Demonstrate Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to build relationships and solve problems, as this is crucial for the OptiRad Radiologist Success Manager position. Think about specific instances where you turned a challenging situation into a positive outcome.
✨Show Flexibility and Enthusiasm
Since the role involves travel and adapting to different client needs, be ready to discuss how you handle change and maintain a positive attitude. Share experiences where your flexibility led to successful results, especially in fast-paced environments.
✨Emphasise Your Problem-Solving Mindset
The interviewers will want to see that you can think critically and creatively when faced with challenges. Prepare to discuss how you've approached complex problems in the past, particularly in healthcare or tech settings, and how you can apply that mindset to help radiologists succeed with OptiRad.