At a Glance
- Tasks: Answer customer calls, resolve issues, and manage information in a busy transport team.
- Company: Join Hexagon Recruitment, a dynamic player in the transport and logistics sector.
- Benefits: Earn £12.71 per hour, with pay increases and full training provided.
- Other info: Long-term role with potential for progression and temp to perm after 12 weeks.
- Why this job: Great opportunity for growth in customer service and admin within a supportive environment.
- Qualifications: Previous customer service experience and basic computer skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
Hexagon Recruitment are currently recruiting for a Customer Service / Admin Person to join a busy transport team. This is a fantastic opportunity for someone with strong customer service and admin skills who is looking to develop within the transport and logistics sector. Full training will be provided, including bespoke software and transport processes.
Responsibilities
- Answer incoming customer calls and address queries/issues.
- Act as liaison between customers and the transport department.
- Update and manage information using bespoke computer systems.
- Resolve issues such as rerouting drivers and liaising directly with drivers.
- Provide excellent customer service at all times.
Hours of Work
Monday to Friday 8:30am to 5:00pm. Occasional overtime required (weekdays and Saturdays).
Qualifications
- Previous customer service experience.
- Confident answering calls and speaking with customers.
- Good basic computer skills (Microsoft Word, Excel etc.).
- Previous transport experience would be an advantage but not essential.
Compensation & Benefits
£12.71 per hour to start. Temp to perm after 12 weeks. Pay increase after 6 months. Full training provided. Excellent long‑term opportunity.
We are looking for someone organised, confident on the phone and looking for a long‑term role with progression. If you fit this description we would love to hear from you. Apply today with your CV.
Customer Service/Admin in Wrexham employer: Hexagon
Hexagon Recruitment is an excellent employer for those seeking a rewarding career in the transport and logistics sector. With a strong focus on employee development, we offer comprehensive training and a supportive work culture that encourages growth and progression. Our team enjoys a stable Monday to Friday schedule, competitive pay, and the opportunity for long-term employment with benefits that enhance work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Admin in Wrexham
✨Tip Number 1
Make sure you know the company inside out! Research Hexagon Recruitment and understand their values, mission, and the transport sector. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be answering customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the team. Think about what you want to know regarding training and progression opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service/Admin in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and admin skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our transport team and how you can contribute to providing excellent customer service.
Show Off Your Tech Skills:Since we use bespoke software, mention any relevant computer skills you have. If you're familiar with Microsoft Word and Excel, let us know how you've used them in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Hexagon
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Customer Service/Admin position. Familiarise yourself with the transport and logistics sector, as well as the specific tasks mentioned in the job description. This will help you demonstrate your enthusiasm and readiness to tackle the role.
✨Show Off Your Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or handled difficult situations. This will show that you can maintain a positive attitude and effectively communicate with customers.
✨Brush Up on Your Tech Skills
As you'll be using bespoke computer systems, it's essential to highlight your basic computer skills. If you're familiar with Microsoft Word and Excel, be ready to discuss how you've used these tools in previous roles. If you have experience with any transport software, even better!
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, training opportunities, and potential career progression. This shows that you're genuinely interested in the role and eager to grow within the company. Plus, it gives you a chance to assess if this is the right fit for you.
