At a Glance
- Tasks: Manage a neighbourhood of 550 homes, ensuring excellent customer service and community support.
- Company: Join a forward-thinking organisation dedicated to community welfare and inclusivity.
- Benefits: Enjoy flexible hybrid working, 26 days annual leave, and a supportive training environment.
- Other info: Full driving licence required; great opportunity for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Experience in customer service, strong communication skills, and a commitment to diversity.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Provide a comprehensive neighbourhood management service to a patch of approximately 550 homes across our boroughs of operation.
Qualifications
- Proven background of working in a front‑line customer service environment, preferably in the housing sector.
- Commitment to excellent standards of customer care.
- Good IT and numeracy skills.
- Excellent verbal and written communication skills.
- Excellent organisational skills – ability to manage a busy workload and meet deadlines/targets.
- Understanding of issues relating to diversity (e.g. mental health, neurodiversity, other vulnerabilities) and a commitment to equal opportunities.
- Full driving licence and access to a vehicle.
Benefits
- Essential car user allowance, pension scheme, flexible hybrid working, and 26 days annual leave.
- We offer training and supervision to help you achieve your full potential.
We think you need these skills to ace Neighbourhood Officer
Customer Service
IT Skills
Numeracy Skills
Verbal Communication
Written Communication
Organisational Skills
Time Management
