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- Tasks: Lead the transformation of customer experience and service delivery in social housing.
- Company: HEXAGON, a supportive organisation focused on improving customer services.
- Benefits: Private medical insurance, 26 days annual leave, increasing to 31 days.
- Other info: Hybrid role based in South East London with a focus on data-driven improvements.
- Why this job: Make a real difference in customer experience while enjoying excellent work-life balance.
- Qualifications: Proven experience in managing customer services and strategic direction.
The predicted salary is between 50000 - 65000 £ per year.
HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing.
The position includes responsibilities for strategic direction, quality service delivery, and improvements based on data insights.
HEXAGON offers a supportive work environment, excellent benefits including private medical insurance, and 26 days of annual leave, increasing up to 31 days.
Head of Customer Experience & Service Transformation in London employer: Hexagon
Contact Detail:
Hexagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Service Transformation in London
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who have experience in customer experience roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching HEXAGON's values and recent projects. Tailor your answers to show how your experience aligns with their mission. We want to see you shine!
✨Tip Number 3
Showcase your data-driven decision-making skills. Be ready to discuss specific examples where you've used data insights to improve customer service. This is key for the Head of Customer Experience role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Customer Experience & Service Transformation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Experience. Highlight your experience in managing customer services, especially within social housing, and showcase any relevant achievements that demonstrate your strategic direction and service delivery skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background aligns with HEXAGON's mission. Don’t forget to mention specific examples of how you've used data insights to drive improvements in previous roles.
Showcase Your Leadership Skills: As a Head of Customer Experience, leadership is key. In your application, emphasise your ability to lead teams and manage change effectively. Share stories that illustrate your success in transforming customer services and enhancing the overall customer experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can ensure your application gets the attention it deserves. Plus, it’s a great opportunity to explore more about HEXAGON and what we stand for!
How to prepare for a job interview at Hexagon
✨Know Your Stuff
Make sure you understand HEXAGON's mission and values, especially in relation to customer experience in social housing. Research their current services and any recent changes or improvements they've made. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer experience services. Highlight any data-driven decisions you've made that led to improvements. This will demonstrate your capability to lead the transformation they’re looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about HEXAGON’s current challenges in customer service and how they measure success. This not only shows your interest but also gives you a chance to discuss how your skills can address those challenges.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to complaints and service delivery. Think through potential scenarios in advance and outline your approach, focusing on strategic direction and quality service delivery.