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- Tasks: Lead customer service functions and drive service improvements for an exceptional customer experience.
- Company: Join HEXAGON, a forward-thinking company focused on transforming customer service.
- Benefits: Enjoy flexible hybrid work, private medical insurance, pension scheme, and generous annual leave.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experience and lead transformative service initiatives.
- Qualifications: Proven track record in customer service management and service transformation experience.
The predicted salary is between 60000 - 80000 £ per year.
HEXAGON is seeking a Head of Customer Experience to lead their Complaints and Customer Services functions. You'll manage a customer contact center, drive service improvements, and ensure high-quality customer service.
The ideal candidate has a strong track record in customer service management and experience in transforming services.
The position offers a flexible hybrid work model, private medical insurance, a pension scheme, and 26 days annual leave that increases to 31 days.
Head of Customer Experience & Service Transformation in Ilford employer: Hexagon
Contact Detail:
Hexagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Service Transformation in Ilford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at HEXAGON or similar companies. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! When you get the chance to speak with hiring managers, highlight your experience in transforming customer services. Use specific examples that demonstrate how you've improved customer experiences in the past.
✨Tip Number 3
Prepare for the interview by researching HEXAGON's current customer service strategies. Think about how you can contribute to their goals and be ready to share your ideas on service improvements during the conversation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Customer Experience & Service Transformation in Ilford
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through. We want to see how you've made a difference in previous roles and how you can bring that energy to HEXAGON.
Highlight Your Transformational Skills: Make sure to showcase any experience you have in transforming services. We’re looking for someone who can drive improvements, so share specific examples of how you've successfully led change in customer service.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences align with the Head of Customer Experience role. Take the time to customise your CV and cover letter to reflect what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Hexagon
✨Know the Company Inside Out
Before your interview, make sure you research HEXAGON thoroughly. Understand their values, mission, and recent developments in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Transformation Experience
Since the role focuses on service transformation, prepare specific examples from your past where you've successfully led changes in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life customer service scenarios. Think about challenges you've faced in previous roles and how you resolved them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about their current customer service initiatives or how they measure success in the Complaints and Customer Services functions. This shows you're proactive and genuinely interested in contributing to their goals.