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- Tasks: Lead the transformation of customer experience and service delivery in social housing.
- Company: HEXAGON, a supportive organisation focused on enhancing customer services.
- Benefits: Private medical insurance, 26 days annual leave, increasing to 31 days.
- Other info: Join a dynamic team dedicated to continuous improvement and innovation.
- Why this job: Make a real difference in customer experience while enjoying a hybrid work environment.
- Qualifications: Proven experience in managing customer services and strategic direction.
The predicted salary is between 50000 - 65000 £ per year.
HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing.
The position includes responsibilities for strategic direction, quality service delivery, and improvements based on data insights.
HEXAGON offers a supportive work environment, excellent benefits including private medical insurance, and 26 days of annual leave, increasing up to 31 days.
Head of Customer Experience & Service Transformation employer: Hexagon
Contact Detail:
Hexagon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Service Transformation
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work at HEXAGON. A friendly chat can open doors and give you insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by diving deep into HEXAGON's customer service strategies. Show us that you understand their approach to complaints and service transformation. Bring data insights to the table to demonstrate how you can enhance their services.
✨Tip Number 3
Practice your storytelling skills! We want to hear about your past experiences in managing customer experience services. Use specific examples that highlight your strategic direction and quality service delivery to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Let’s get you that interview!
We think you need these skills to ace Head of Customer Experience & Service Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer service and any relevant achievements in social housing. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can lead our transformation efforts. Keep it engaging and personal – we love a good story!
Showcase Data-Driven Insights: Since this role involves improvements based on data insights, be sure to mention any experience you have with data analysis or using metrics to enhance customer service. We’re all about making informed decisions here at HEXAGON!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hexagon
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends and best practices in customer experience, especially within social housing. HEXAGON is looking for someone who can lead with confidence, so be ready to discuss your previous successes and how they relate to their needs.
✨Data-Driven Insights Are Key
Since the role involves improvements based on data insights, come prepared with examples of how you've used data to drive customer service enhancements in the past. This will show that you understand the importance of analytics in shaping customer experiences.
✨Showcase Your Strategic Thinking
Prepare to talk about your approach to developing strategic direction for customer services. Think about how you would align HEXAGON's goals with customer satisfaction and service delivery, and be ready to share your vision for the future.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about HEXAGON’s current customer service challenges and how they envision the role contributing to their transformation. This shows your genuine interest and helps you gauge if it’s the right fit for you.