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- Tasks: Support customers through the ordering process and manage enquiries in a fast-paced environment.
- Company: Join a friendly and supportive team in Wrexham.
- Benefits: Full training, hybrid working, 28 days holiday, and a close-knit work culture.
- Why this job: Make a real difference by delivering excellent customer service and support.
- Qualifications: Strong communication skills, attention to detail, and a proactive team-player attitude.
- Other info: Ideal for those who thrive in dynamic environments with growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and customer-focused Office Administrator to join a friendly and supportive team in Wrexham. This role is ideal for someone who enjoys working in a fast-paced, customer-driven environment and takes pride in delivering excellent service. You will play a key role in supporting customers through the ordering process, handling enquiries, and ensuring smooth order fulfilment by working closely with internal teams and external partners. The role is primarily email-based, with minimal phone communication required.
Key Responsibilities:
- Processing customer quotes and orders
- Managing customer enquiries and resolving issues
- Booking transport and liaising with couriers
- Processing invoices, returns, and credit notes
- General administration and data maintenance
What we’re looking for:
- Strong communication and organisational skills
- Excellent attention to detail
- Ability to multitask and prioritise workload
- A proactive, team-player attitude
- IT literate (Microsoft 365 desirable)
What is on offer:
- Full training and ongoing support
- Hybrid working opportunities
- 28 days holiday (including bank holidays)
- Friendly, close-knit working environment
This role is ideal for individuals who thrive in a fast-paced environment, possess excellent organisational abilities, and are committed to providing outstanding administrative support.
Customer Service Administrator in Wrexham employer: Hexagon Recruitment
Contact Detail:
Hexagon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Wrexham
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about how your skills match the job description and be ready to share examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Administrator in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Administrator. We want to see how you can bring your unique flair to our friendly team!
Show Off Your Communication Skills: Since this role is primarily email-based, it's crucial to demonstrate your strong written communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effortlessly. In your application, give examples of how you've successfully managed your workload in fast-paced environments before. Show us you can keep everything running smoothly!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at Hexagon Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and administration. This will help you tailor your answers to show how you fit the role perfectly.
✨Show Off Your Communication Skills
Since this role involves handling customer enquiries primarily through email, be prepared to demonstrate your written communication skills. Bring examples of past correspondence or describe situations where your communication made a difference in resolving issues.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about times you've successfully managed customer complaints or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Highlight Your Team Spirit
This position requires a proactive team-player attitude. Be ready to share examples of how you've collaborated with others in previous roles. Emphasise your ability to work closely with internal teams and external partners to ensure smooth order fulfilment.
