At a Glance
- Tasks: Provide top-notch customer service and manage admin tasks in a busy transport team.
- Company: Join a dynamic transport company with a focus on growth and development.
- Benefits: Earn £12.71 per hour, with pay increases and full training provided.
- Other info: Temp to perm opportunity with excellent long-term prospects.
- Why this job: Kickstart your career in logistics with a role that offers real progression.
- Qualifications: Strong customer service skills and basic computer knowledge required.
Hexagon Recruitment are currently recruiting for a Customer Service / Admin Person to join a busy transport team. This is a fantastic opportunity for someone with strong customer service and admin skills who is looking to develop within the transport and logistics sector. Full training will be provided, including bespoke software and transport processes.
Main Duties:
- Answering incoming customer calls and dealing with customer queries/issues
- Acting as the link between customers and the transport department
- Updating and managing information using bespoke computer systems
- Resolving issues such as rerouting drivers and liaising directly with drivers
- Providing excellent customer service at all times
Hours of Work:
- Monday to Friday – 8:30am to 5:00pm
- Occasional overtime required (weekdays and Saturdays)
Experience Required:
- Previous customer service experience
- Confident answering calls and speaking with customers
- Good basic computer skills (Microsoft Word, Excel etc.)
- Previous transport experience would be an advantage but is not essential
Pay & Benefits:
- £12.71 per hour to start
- Temp to perm after 12 weeks
- Pay increase after 6 months
- Full training provided
- Excellent long-term opportunity
If you’re organised, confident on the phone and looking for a long-term role with progression, we’d love to hear from you. Apply today with your CV.
Customer Service/Admin in Wrexham employer: Hexagon Recruitment
Hexagon Recruitment is an excellent employer for those seeking a rewarding career in customer service and administration within the transport and logistics sector. With a supportive work culture that prioritises employee development, you will receive comprehensive training and have opportunities for progression, including a pay increase after six months. Located in a dynamic environment, this role offers a stable Monday to Friday schedule with occasional overtime, making it ideal for individuals looking to grow their skills while contributing to a busy team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Admin in Wrexham
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate in the transport sector can give you a leg up. It shows you're genuinely interested and helps you tailor your answers.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky calls or resolve issues. This will help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Don’t forget to highlight your computer skills! Mention any experience with Microsoft Word and Excel, as these are key for the role. If you’ve used any bespoke systems before, be sure to bring that up too.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing applications directly from candidates who are eager to join our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Customer Service/Admin in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and admin skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our transport team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves answering calls and dealing with queries, make sure your written application reflects your communication skills. Clear, concise language will go a long way in impressing us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Hexagon Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult customers or resolved issues in the past. This will show that you understand the importance of excellent service, which is key for this role.
✨Familiarise Yourself with Transport Processes
Even if you don't have direct transport experience, it’s a good idea to research basic logistics and transport processes. Understanding how the industry works will help you answer questions more confidently and demonstrate your eagerness to learn.
✨Practice Your Phone Etiquette
Since you'll be answering calls, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable. Remember, first impressions count, especially over the phone!
✨Show Off Your Tech Skills
Make sure you're familiar with basic computer applications like Microsoft Word and Excel. If you can, mention any experience you have with bespoke software or systems. This will reassure them that you can handle the tech side of the job without a hitch.
