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- Tasks: Handle customer enquiries, process orders, and upsell products.
- Company: Join a well-established and supportive company in Widnes.
- Benefits: Earn £13.25 – £13.50 per hour with full training and support.
- Why this job: Develop your sales skills and make a real impact in customer service.
- Qualifications: Experience in customer service or sales, confident communicator.
- Other info: Stable full-time position with clear career progression opportunities.
The predicted salary is between 13 - 13 £ per hour.
We are currently recruiting for a Customer Service Advisor / Sales Advisor to join a well-established and growing company based in the Widnes area. This is a fantastic opportunity for someone with customer service and sales experience looking to develop within a supportive and transparent business.
The Role
- Handling inbound customer enquiries, processing orders, and identifying opportunities to upsell and generate new business.
- Handling incoming calls from customers placing orders via the website.
- Providing excellent customer service and building strong relationships.
- Upselling additional products and maximising order value.
- Learning product ranges and internal systems.
- Working from a large customer database to identify sales opportunities.
- Contacting lapsed clients and developing existing accounts.
- Supporting new business development and account growth.
- Working towards individual and team sales targets.
Requirements
- Previous experience in customer service, sales, telesales, or call centre environment.
- Confident communicator with strong telephone manner.
- Experience with upselling, cross-selling, or account management.
- Understanding of the sales process and customer journey.
- Self-motivated with a proactive approach to generating business.
- IT literate and comfortable working with CRM/database systems.
What’s On Offer
- £13.25 – £13.50 per hour (depending on experience).
- Full in-house training and ongoing support.
- Clear, transparent and supportive management team.
- Opportunity to develop sales skills and progress.
- Stable, full-time position.
Working Hours
- Monday to Thursday: 8:00am – 5:00pm.
- Friday: 8:00am – 4:00pm.
To apply, call Hexagon Recruitment or apply directly through the job board.
Customer Service Advisor in Widnes employer: Hexagon Recruitment
Contact Detail:
Hexagon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Widnes
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their values, products, and recent news. This will help us show that you're genuinely interested and can relate your experience to what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, we should rehearse common customer service scenarios. This way, you'll feel more confident and ready to impress during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that we’re engaged and thinking about how we can fit into their team. Ask about their training process or how they support career growth.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set us apart from other candidates. It’s a nice touch that shows our enthusiasm for the role and keeps us on their radar.
We think you need these skills to ace Customer Service Advisor in Widnes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and sales experience. We want to see how you've handled inquiries and upsold products in the past, so don’t hold back on those details!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like you would when speaking to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hexagon Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Research their customer service approach and any recent news about them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about your past experiences and how they relate to the job. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. Practice speaking in a friendly and professional manner, as this will reflect how you would interact with customers.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about the position.