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For Companies At a Glance
- Tasks: Handle customer enquiries, process orders, and upsell products.
- Company: Join a well-established and supportive company in Wirral.
- Benefits: Earn £13.25 - £13.50 per hour with full training and support.
- Why this job: Develop your sales skills and build strong customer relationships.
- Qualifications: Experience in customer service or sales is a plus.
- Other info: Enjoy a stable, full-time role with clear career progression.
The predicted salary is between 13 - 13 £ per hour.
We are currently recruiting for a Customer Service Advisor / Sales Advisor to join a well-established and growing company based in the Wirral area. This is a fantastic opportunity for someone with customer service and sales experience looking to develop within a supportive and transparent business.
The Role
- Handling inbound customer enquiries, processing orders, and identifying opportunities to upsell and generate new business.
- Handling incoming calls from customers placing orders via the website.
- Providing excellent customer service and building strong relationships.
- Upselling additional products and maximising order value.
- Learning product ranges and internal systems.
- Working from a large customer database to identify sales opportunities.
- Contacting lapsed clients and developing existing accounts.
- Supporting new business development and account growth.
- Working towards individual and team sales targets.
Requirements
- Previous experience in customer service, sales, telesales, or call centre environment.
- Confident communicator with strong telephone manner.
- Experience with upselling, cross-selling, or account management.
- Understanding of the sales process and customer journey.
- Self-motivated with a proactive approach to generating business.
- IT literate and comfortable working with CRM/database systems.
What’s On Offer
- £13.25 – £13.50 per hour (depending on experience).
- Full in-house training and ongoing support.
- Clear, transparent and supportive management team.
- Opportunity to develop sales skills and progress.
- Stable, full-time position.
Working Hours
- Monday to Thursday: 8:00am – 5:00pm.
- Friday: 8:00am – 4:00pm.
To apply, call Hexagon Recruitment or apply directly through the job board.
Customer Service Advisor in Bromborough employer: Hexagon Recruitment
Contact Detail:
Hexagon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bromborough
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries and upselling techniques.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company culture. Think about asking about training opportunities or how success is measured in the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Bromborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and sales experience. We want to see how you've handled inquiries and upsold products in the past, so don’t hold back on those details!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share your passion for helping customers and any relevant achievements that showcase your skills.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like you would when speaking to a customer!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Hexagon Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Research their customer service approach and any recent news about them. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Off Your Skills
Prepare specific examples from your past experience that highlight your customer service and sales skills. Think of times when you successfully upsold a product or resolved a tricky customer issue. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions for customer service roles, like how you handle difficult customers or how you prioritise tasks. The more you practice, the more comfortable you’ll feel during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.