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- Tasks: Support customers through the ordering process and handle enquiries in a fast-paced environment.
- Company: Join a friendly and supportive team in Wrexham.
- Benefits: Full training, hybrid working, and 28 days holiday.
- Why this job: Make a real difference by delivering excellent customer service.
- Qualifications: Strong communication skills and a proactive team-player attitude.
- Other info: Ideal for those who thrive in dynamic environments with great organisational skills.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a proactive and customer‑focused Office Administrator to join a friendly and supportive team in Wrexham. This role is ideal for someone who enjoys working in a fast‑paced, customer‑driven environment and takes pride in delivering excellent service. You will play a key role in supporting customers through the ordering process, handling enquiries, and ensuring smooth order fulfilment by working closely with internal teams and external partners. The role is primarily email‑based, with minimal phone communication required.
Key Responsibilities:
- Processing customer quotes and orders
- Managing customer enquiries and resolving issues
- Booking transport and liaising with couriers
- Processing invoices, returns, and credit notes
- General administration and data maintenance
What we’re looking for:
- Strong communication and organisational skills
- Excellent attention to detail
- Ability to multitask and prioritise workload
- A proactive, team‑player attitude
- IT literate (Microsoft 365 desirable)
What is on offer:
- Full training and ongoing support
- Hybrid working opportunities
- 28 days holiday (including bank holidays)
- Friendly, close-knit working environment
This role is ideal for individuals who thrive in a fast‑paced environment, possess excellent organisational abilities, and are committed to providing outstanding administrative support.
Contact Hexagon Recruitment on 01244 815615 or apply online today.
Customer Service Administrator employer: Hexagon Recruitment Services Ltd
Contact Detail:
Hexagon Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show that you understand what makes them tick.
✨Tip Number 2
Practice your communication skills! Since this role is email-based, make sure you can express yourself clearly and professionally in writing. We recommend drafting a few sample emails to get the hang of it.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your interest in the role and how you can contribute to the team. This will help you stand out as a candidate who’s ready to jump in and support customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Administrator. We want to see how you can bring your unique flair to our friendly team!
Show Off Your Communication Skills: Since this role is primarily email-based, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to show us you can handle customer enquiries like a pro!
Highlight Your Organisational Skills: We’re looking for someone who can multitask and prioritise effectively. In your application, share examples of how you've managed multiple tasks or projects successfully in the past. This will help us see your potential fit for our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Hexagon Recruitment Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like processing customer quotes and managing enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since the role is primarily email-based, be prepared to discuss your written communication style. Bring examples of past emails or correspondence that showcase your ability to handle customer queries effectively and professionally.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your workload and prioritise tasks. Think of specific examples where you successfully multitasked in a fast-paced environment, as this will resonate well with their need for someone who can thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
