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For Companies At a Glance
- Tasks: Provide top-notch technical support for industry-leading CAD/CAM software and assist customers with their queries.
- Company: Join a global tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy flexible home-office working, professional development, and a stable role in a dynamic environment.
- Why this job: Make a real impact by helping customers succeed with advanced CAD/CAM technology.
- Qualifications: Experience in technical support or CAD/CAM software, strong problem-solving skills, and great communication.
- Other info: Collaborate with experts and grow your career in a supportive, knowledge-driven team.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Support Engineer for ALPHACAM, you will play a key role in delivering high-quality technical support and customer assistance for industry-leading CAD/CAM software solutions. You will work closely with customers to resolve technical issues, support software implementation, and ensure a positive user experience. This role combines problem-solving, communication, and technical expertise, with opportunities to contribute to training and professional services activities.
Responsibilities
- Provide first- and second-line technical support to customers via Helpdesk, E-Support, and the Support Portal
- Diagnose and resolve software-related issues, including installation, configuration, and functionality challenges
- Accurately document customer cases, resolutions, and recurring issues to support continuous improvement and knowledge sharing
- Guide customers through troubleshooting processes and provide clear, professional technical guidance
- Deliver customer training sessions, webinars, or workshops on ALPHACAM features and best practices
- Collaborate with development and engineering teams by escalating bugs and sharing customer feedback
- Support internal teams, including Professional Services and Sales, when technical expertise is required
- Maintain strong customer relationships and follow up to ensure successful issue resolution and satisfaction
Qualifications
- Previous experience in a technical support or application support role, or user experience within CAD/CAM or manufacturing software (ideally Alphacam)
- Good understanding of CAD/CAM concepts, workflows, and software environments
- Strong analytical and problem-solving skills with attention to detail
- Excellent verbal and written communication skills in a customer-facing environment
- Ability to work independently while also collaborating effectively within a team
- Confidence in explaining technical concepts to both technical and non-technical users
- Willingness to travel occasionally within the UK and Ireland as required
We Offer
- The opportunity to work with advanced CAD/CAM technology used across wood, stone, and composites industries
- A varied role combining technical support, customer interaction, and training delivery
- Professional development through hands-on experience and exposure to complex customer environments
- Collaboration with experienced specialists in a supportive, knowledge-driven team
- Flexible home-office working
- A stable role within an international technology-focused organization
Technical Support Engineer - ALPHACAM (f/m/d) in Telford employer: Hexagon Manufacturing Intelligence
Contact Detail:
Hexagon Manufacturing Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - ALPHACAM (f/m/d) in Telford
✨Tip Number 1
Get to know the company and its products inside out. Familiarise yourself with ALPHACAM and its features so you can speak confidently about how you can help customers. This will show your genuine interest and make you stand out during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues users might face and how you would resolve them. Being able to demonstrate your analytical thinking in real-time scenarios can really impress interviewers.
✨Tip Number 3
Don’t underestimate the power of networking. Connect with current or former employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider tips and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Technical Support Engineer - ALPHACAM (f/m/d) in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with CAD/CAM software, especially ALPHACAM, and showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how your background aligns with our needs. Be sure to mention any relevant training or customer interaction experience you've had.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hexagon Manufacturing Intelligence
✨Know Your CAD/CAM Stuff
Make sure you brush up on your CAD/CAM knowledge, especially anything related to ALPHACAM. Familiarise yourself with common issues users face and how to resolve them. This will show that you're not just technically savvy but also genuinely interested in the software.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through potential technical problems you might encounter as a Technical Support Engineer. Practise explaining your thought process and solutions clearly, as you'll need to communicate effectively with both technical and non-technical users.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be ready to demonstrate your communication skills. Think of examples where you've successfully helped customers or colleagues understand complex concepts. Clear communication is key!
✨Be Ready to Collaborate
This position requires teamwork, so come prepared with examples of how you've worked well in a team before. Highlight any experiences where you collaborated with others to solve a problem or improve a process, as this will resonate well with the interviewers.
