At a Glance
- Tasks: Support customers in adopting ALPHACAM software for their manufacturing needs.
- Company: Join a global technology leader in the manufacturing software industry.
- Benefits: Remote work, comprehensive training, company car, and travel expenses covered.
- Other info: Dynamic role with opportunities for professional growth and travel across the UK and Ireland.
- Why this job: Make a real impact by helping customers optimise their production processes.
- Qualifications: 3 years of experience in manufacturing or technical support, with strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
As an Applications Engineer, you will play a key role in supporting and enabling our customers to successfully adopt and use ALPHACAM software in their day-to-day manufacturing operations. This is a field-based, customer-facing role combining software installation, technical support, consulting, and training. You will work closely with customers to integrate ALPHACAM into their production environments, help resolve technical challenges, and ensure a high level of customer satisfaction throughout the after-sales lifecycle.
Job Responsibilities
- Install, configure, and integrate ALPHACAM software into customer production environments
- Provide technical support via Helpdesk, E-Support, and Support Portal, diagnosing and resolving software-related issues
- Deliver onsite and online training sessions for customers, end users, and internal teams
- Consult with customers on best practices, workflows, and optimization of ALPHACAM usage
- Build strong customer relationships, follow up on resolved cases, and contribute to continuous service improvement
Qualifications
- Min. 3 years of hands-on experience in a manufacturing, shop-floor, or technical support environment
- Practical understanding of CNC machinery, manufacturing processes, or CAD/CAM principles
- Strong problem-solving and troubleshooting skills with high attention to detail
- Customer-focused mindset with excellent communication skills in English
- Willingness to travel frequently (up to approximately 70%) within the UK and Ireland, including overnight stays
We Offer
- Remote working combined with a varied and dynamic field-based role
- Comprehensive onboarding, including product training, classroom training, CRM training, and mentoring support
- Company car or car allowance, with travel and accommodation covered
- Opportunities for professional growth and career development within Production Software
- The chance to join a global technology leader at an exciting time of growth
Applications Engineer ALPHACAM (f/m/d) in Telford employer: Hexagon Manufacturing Intelligence
As an Applications Engineer at our company, you will thrive in a dynamic work environment that values innovation and customer satisfaction. We offer comprehensive onboarding and continuous professional development opportunities, alongside the flexibility of remote working combined with field-based responsibilities. Join us to be part of a global technology leader, where your contributions directly impact our customers' success and your career growth is supported through mentorship and training.
Contact Details:
Hexagon Manufacturing Intelligence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Applications Engineer ALPHACAM (f/m/d) in Telford
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Hexagon Manufacturing Intelligence or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace Applications Engineer ALPHACAM (f/m/d) in Telford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Hexagon Manufacturing Intelligence.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Hexagon Manufacturing Intelligence and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Hexagon Manufacturing Intelligence
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Hexagon Manufacturing Intelligence uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
