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- Tasks: Coordinate service activities and maintain excellent customer relationships across the UK & Ireland.
- Company: Join a dynamic team in a leading manufacturing company focused on collaboration and growth.
- Benefits: Enjoy competitive salary, pension plan, cycle-to-work scheme, and enhanced parental leave.
- Why this job: Be part of a motivated team and make a real impact in customer service.
- Qualifications: Experience in customer coordination and strong IT skills, preferably with Microsoft 365.
- Other info: Full-time role with opportunities for continuous learning and career development.
The predicted salary is between 30000 - 42000 £ per year.
Job title: Service Coordinator – Portable Products (f/m/d)
Vacancy number: 2170
Location: Milton Keynes, 1 day working from home
The Service Coordinator plays a key role in maintaining excellent customer relationships by providing timely updates on service delivery and coordinating service activities across the UK & Ireland. This role requires a proactive, autonomous individual who can identify and implement actions to meet service level expectations, remove roadblocks, and support the team in achieving its goals.
- Manage the service coordination inbox and scheduling tasks.
- Optimise scheduling using CRM tools and transition from legacy systems.
- Coordinate, prioritise, and plan departmental resources for maximum efficiency.
- Liaise with external providers for outsourced work when necessary.
- Log all customer communications in the appropriate systems.
- Ensure adherence to and management of internal processes.
- Provide weekly progress reports and updates as required.
- Act as a backup for the operational lead during absences.
- Maintain system stock control and ensure accuracy through engineer work order management.
- Manage warranty returns and ensure system records are up to date.
- Support quality processes including non-conformance and corrective action reporting.
- Make independent decisions to support both customer and engineer needs.
- Coordinate the shipping of calibration artefacts for engineers and the Calibration Quality and Compliance Manager.
- Ensure compliance with HMRC regulations and customs requirements.
- Foster strong internal relationships to enhance business continuity and communication.
- Maintain accurate customer, equipment, and job records.
- Ensure compliance with Quality, Health & Safety standards.
- Communicate effectively with customers and internal teams, taking ownership of timely issue resolution.
Requirements:
- Experience in customer coordination.
- Strong IT skills with an analytical mindset.
- Proficiency in Microsoft 365 (preferred).
- Experience with ServiceMax and Salesforce (preferred).
- Excellent verbal and written English.
Interpersonal Skills
- Team player with the ability to work independently.
- Self-motivated and able to judge when to escalate issues.
- Organised, structured, and detail-oriented.
- Solution-driven and adaptable to changing environments.
- Cost-conscious and punctual.
- Able to prioritise workload and take initiative.
- Ensures an efficient work environment, contributing to overall team productivity.
What we offer:
- Full-time and permanent employment contract
- Team Culture: Join a dynamic and motivated team. We believe in collaboration, knowledge-sharing, and continuous learning to achieve success together.
- Competitive Salary & Benefits: Enjoy a competitive salary and a comprehensive benefits package that includes a pension plan and cycle-to-work scheme
- Enhanced Maternity & Paternity Pay
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative, Manufacturing, and Supply Chain
Industries
- Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Automation Machinery Manufacturing
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Service Coordinator – Portable Products employer: Hexagon Manufacturing Intelligence
Contact Detail:
Hexagon Manufacturing Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator – Portable Products
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Service Coordinator. Tailor your answers to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in customer coordination and how you can optimise service delivery.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Service Coordinator – Portable Products
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer coordination and IT skills. We want to see how you can bring your unique flair to the Service Coordinator role!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, it’s crucial to demonstrate your excellent verbal and written English. Use clear and concise language in your application to showcase your communication prowess.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can identify roadblocks and implement solutions. Share examples in your application where you've successfully navigated challenges or improved processes in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hexagon Manufacturing Intelligence
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Coordinator role and its responsibilities. Familiarise yourself with customer coordination, CRM tools, and the specific requirements mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this role, be prepared to discuss your experience with Microsoft 365, ServiceMax, and Salesforce. Bring examples of how you've used these tools in previous roles to optimise processes or improve service delivery. This will highlight your analytical mindset and technical proficiency.
✨Demonstrate Your Problem-Solving Abilities
The role requires a solution-driven approach, so think of specific instances where you've successfully resolved issues or removed roadblocks in a previous job. Be ready to share these examples during the interview to illustrate your proactive nature and ability to make independent decisions.
✨Emphasise Teamwork and Communication
As a Service Coordinator, you'll need to foster strong internal relationships and communicate effectively with customers and teams. Prepare to discuss how you've collaborated with others in past roles and how you handle communication challenges. This will show that you're a team player who can also work independently when needed.