Field Service Engineer - CMM in North East

The Service Engineer is responsible for delivering high-quality technical support and services for Hexagon Metrology’s CMM product portfolio.

This includes installation, calibration, maintenance, and repair of equipment.

The role involves working directly with customers across the UK and Ireland, ensuring service is delivered on time, within budget, and to the highest standards.

The Field Service Engineer will predominantly travel within their assigned local area; however, travel across the UK to support customer needs will also be required.

This role offers a unique opportunity to apply your technical skills in a dynamic, customer-facing environment with a global industry leader.

Technical Service Delivery

• Install and commission new equipment at customer sites.
• Perform scheduled maintenance, calibrations, and repairs.
• Diagnose faults down to component/module level and produce clear, written service reports.
• Ensure all work complies with Hexagon and customer health and safety policies.

Customer Interaction

• Communicate effectively with customers before, during, and after site visits.
• Provide guidance on equipment care and preventative maintenance.
• Ensure customer satisfaction through professional, timely service.
• Assist the Service Manager/Service Co-Ordinator with scheduling and coordination of field jobs, ensuring optimal allocation of resources and timely service delivery across the team.
• Share knowledge with colleagues; mentor apprentices and junior engineers.
• Collaborate with internal teams and factory support to resolve complex technical issues.
• Contribute to continuous improvement by sharing ideas and best practices.

Compliance & Documentation

• Maintain accurate records in service management systems.
• Complete all administration requests on time.
• Follow all internal procedures and uphold Hexagon’s Core values and ethical standards.

Skills & Experience Required

Technical Expertise

• HNC or Degree in Mechanical and/or Electrical Engineering preferred.
• Minimum 4 years of hands‑on industry experience.
• Proficient in diagnostic and fault-finding techniques.
• Strong IT skills, particularly in a Windows environment.

Interpersonal Skills

• Confident and professional with excellent communication skills.
• Able to build rapport with customers and act with integrity.
• Practical and solutions-oriented with good problem-solving ability.

Organisational Abilities

• Capable of working independently and managing time effectively.
• Able to meet deadlines and prioritize multiple service requests.
• Flexible and adaptable to changing customer needs and schedules.

What we offer

• Competitive salary with additional earning potential through overtime.
• 25 days’ holiday plus statutory leave.
• Fully expensed company vehicle, laptop, and mobile phone.
• Daily lunch allowance and company credit card.
• Employer pension contribution.
• Comprehensive technical training, both locally and at manufacturing sites.

Additional Information

• Regular travel throughout the UK and occasional assignments in Europe.
• Required to maintain and develop knowledge through ongoing training.
• Expected to contribute to health, safety, and quality standards compliance.
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