At a Glance
- Tasks: Lead a dynamic team to deliver top-notch support for production machining solutions.
- Company: Join a leading company driving customer success and operational excellence in Northern Europe.
- Benefits: Enjoy a permanent contract with enhanced maternity and paternity pay.
- Other info: Fast-paced environment with opportunities for travel and professional development.
- Why this job: Make a real impact by enhancing customer experiences and driving business growth.
- Qualifications: Bachelor's degree in Engineering or related field; leadership and technical expertise required.
The predicted salary is between 56700 - 69300 £ per year.
The Support & Service function is a key driver of customer success, business growth, and operational excellence across Northern Europe. Serving as the bridge between customers, regional teams, and global product organisations, this role ensures that users of our Production Machining solutions maximise the value of their investment. By delivering expert support for CAM software, post processors, and related technologies, the position strengthens customer loyalty, accelerates adoption of new capabilities, and contributes directly to retention, revenue growth, and market leadership. Through a combination of technical expertise, service excellence, and strategic alignment with global standards, the role helps shape an exceptional customer experience across the region.
In this role you will report to the Senior Manager Support & Service – Northern Europe.
- Lead and manage the regional Support & Service team for production machining products, ensuring operational excellence and customer satisfaction.
- Oversee service delivery for CAM Software, Post Processors, and related solutions, maintaining high technical standards.
- Promote collaboration within the team and across internal/external stakeholders to ensure scalability and efficiency.
- Implement processes and best practices aligned with global governance while adapting to local requirements.
- Identify opportunities for upselling and value‑added services to position Support & Service as a revenue contributor.
- Monitor and optimise workflows to improve productivity and customer experience.
- Support strategic initiatives for continuous improvement and innovation in service delivery.
Core competencies
- Educational Foundation – Bachelor's degree in Engineering, Manufacturing Technology, or a related discipline; advanced qualifications are considered an advantage.
- Leadership & Team Development – Inspires, mentors, and develops high-performing technical support professionals while effectively managing teams, projects, and resources in a dynamic environment.
- Customer Focus & Service Excellence – Builds trusted customer relationships and delivers exceptional service experiences that drive customer success, satisfaction, and long‑term loyalty.
- Technical Acumen – Demonstrates strong expertise in CAM software, post processors, production machining processes, and manufacturing technologies.
- Collaboration & Stakeholder Management – Effectively engages and influences customers, partners, and cross‑functional teams through excellent communication and interpersonal skills.
- Operational Excellence – Drives process improvements, standardisation, and best‑practice implementation to enhance service quality, efficiency, and business performance.
- Analytical Problem Solving – Resolves complex technical and operational challenges through structured analysis, sound judgement, and a proactive approach.
- Industry Experience & Business Insight – Brings proven experience in technical support, service management, or customer‑facing roles within the manufacturing, production machining, or CAM software industry.
- Adaptability & Regional Engagement – Thrives in a fast‑paced environment and is willing to travel across the region to support customers, teams, and business objectives.
What we offer
- Permanent and full‑time contract
- Enhanced Maternity & Paternity Pay Cycle Scheme
Manager Production Machining Support & Service – UK & IRL employer: Hexagon Manufacturing Intelligence
Hexagon Manufacturing Intelligence is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its global teams. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement while championing a data-driven approach to product modernisation and customer success in the woodworking, stone fabrication, and composite manufacturing sectors. Working remotely allows for flexibility and work-life balance, making it an attractive choice for those seeking meaningful and rewarding employment.
Contact Details:
Hexagon Manufacturing Intelligence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager Production Machining Support & Service – UK & IRL
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Hexagon Manufacturing Intelligence, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Manager Production Machining Support & Service – UK & IRL
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Hexagon Manufacturing Intelligence specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Hexagon Manufacturing Intelligence
✨Know Your Manufacturing Processes
Before you walk into the interview with Hexagon Manufacturing Intelligence, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Hexagon Manufacturing Intelligence value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
