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- Tasks: Provide advanced technical support for ESPRIT CAM software and resolve complex customer issues.
- Company: Join a leading tech company in smart manufacturing with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible home-based work, and opportunities for international collaboration.
- Why this job: Make a real impact by bridging the gap between users and engineering teams.
- Qualifications: Experience with ESPRIT CAM or similar software and strong problem-solving skills.
- Other info: Dynamic role with opportunities for professional growth and occasional travel.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an Application Engineer – ESPRIT (f/m/d) to provide advanced technical support for our ESPRIT CAM software. In this role, you will collaborate closely with regional support teams and global partners, addressing complex escalated issues, driving product adoption, and strengthening the connection between support and development.
Job Responsibilities
- Provide second-level technical support for ESPRIT software and associated CAM solutions to Hexagon's regional teams and partner network.
- Manage and resolve complex customer issues escalated by regional teams and partners.
- Investigate potential software bugs and enhancement requests.
- Collaborate with development teams to document, log, and track requests, ensuring clear and timely communication with end users.
- Deliver training and mentoring to regional teams and partners to enhance support quality for end users.
- Support the rollout of new product releases and software versions.
- Partner with product and regional support teams to create and promote self-service support tools, forums, and communities.
Qualifications
- Experience with ESPRIT CAM, Edgecam, or comparable CAM software.
- Strong understanding of complex machine tools and machining processes, particularly in high-precision production environments.
- Demonstrated ability to analyse and troubleshoot advanced technical issues, ideally in a global or multi-regional support context.
- Excellent communication skills, with the ability to mentor and upskill global teams.
- Proactive and adaptable approach to problem-solving across diverse technologies and teams.
- Professional proficiency in English.
We Offer
- A collaborative role supporting industry-leading technologies in smart manufacturing.
- Opportunities to work with international teams and tackle diverse technical challenges across regions.
- Direct influence on product development, serving as the bridge between end users and engineering.
- Competitive salary and a flexible, home-based work environment.
- Occasional travel (0–10%) for team and partner collaboration.
Application Engineer - ESPRIT (f/m/d) in London employer: Hexagon Manufacturing Intelligence
Contact Detail:
Hexagon Manufacturing Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Engineer - ESPRIT (f/m/d) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to ESPRIT CAM. We can even do mock interviews with friends to boost our confidence and nail those tricky queries.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Share specific examples of how we've tackled complex issues in the past, especially in high-precision environments. This will highlight our fit for the role!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Application Engineer - ESPRIT (f/m/d) in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with ESPRIT CAM or similar software in your application. We want to see how your technical know-how can help us tackle those complex issues!
Tailor Your Application: Don’t just send a generic CV! Customise your application to reflect the job description. Mention specific skills and experiences that align with what we’re looking for, especially around problem-solving and communication.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point about your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hexagon Manufacturing Intelligence
✨Know Your Software Inside Out
Make sure you have a solid understanding of ESPRIT CAM and similar software. Brush up on its features, common issues, and troubleshooting techniques. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Be ready to discuss your thought process and how you approached each problem. This will demonstrate your analytical skills and adaptability, which are crucial for this position.
✨Communicate Clearly and Confidently
Since excellent communication is key, practice explaining technical concepts in simple terms. You might be asked to mentor or train others, so showing that you can convey information effectively will set you apart from other candidates.
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Understanding their approach to collaboration and innovation will help you align your answers with what they’re looking for, making you a more attractive candidate.
