At a Glance
- Tasks: Deliver top-notch technical support for CMM products, including installation and maintenance.
- Company: Join Hexagon Metrology, a global leader in precision technology.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a fully expensed company vehicle.
- Other info: Dynamic role with opportunities for continuous training and career growth.
- Why this job: Make a real impact while travelling and working directly with customers across the UK.
- Qualifications: HNC or Degree in Engineering and 4 years of hands-on experience required.
The predicted salary is between 35000 - 40000 £ per year.
The Service Engineer is responsible for delivering high-quality technical support and services for Hexagon Metrology’s CMM product portfolio.
This includes installation, calibration, maintenance, and repair of equipment.
The role involves working directly with customers across the UK and Ireland, ensuring service is delivered on time, within budget, and to the highest standards.
The Field Service Engineer will predominantly travel within their assigned local area; however, travel across the UK to support customer needs will also be required.
This role offers a unique opportunity to apply your technical skills in a dynamic, customer-facing environment with a global industry leader.
Technical Service Delivery
- Install and commission new equipment at customer sites.
- Perform scheduled maintenance, calibrations, and repairs.
- Diagnose faults down to component/module level and produce clear, written service reports.
- Ensure all work complies with Hexagon and customer health and safety policies.
Customer Interaction
- Communicate effectively with customers before, during, and after site visits.
- Provide guidance on equipment care and preventative maintenance.
- Ensure customer satisfaction through professional, timely service.
- Assist the Service Manager/Service Co-Ordinator with scheduling and coordination of field jobs, ensuring optimal allocation of resources and timely service delivery across the team.
- Share knowledge with colleagues; mentor apprentices and junior engineers.
- Collaborate with internal teams and factory support to resolve complex technical issues.
- Contribute to continuous improvement by sharing ideas and best practices.
Compliance & Documentation
- Maintain accurate records in service management systems.
- Complete all administration requests on time.
- Follow all internal procedures and uphold Hexagon’s Core values and ethical standards.
Skills & Experience Required
Technical Expertise
- HNC or Degree in Mechanical and/or Electrical Engineering preferred.
- Minimum 4 years of hands‑on industry experience.
- Proficient in diagnostic and fault-finding techniques.
- Strong IT skills, particularly in a Windows environment.
Interpersonal Skills
- Confident and professional with excellent communication skills.
- Able to build rapport with customers and act with integrity.
- Practical and solutions-oriented with good problem-solving ability.
Organisational Abilities
- Capable of working independently and managing time effectively.
- Able to meet deadlines and prioritize multiple service requests.
- Flexible and adaptable to changing customer needs and schedules.
What we offer
- Competitive salary with additional earning potential through overtime.
- 25 days’ holiday plus statutory leave.
- Fully expensed company vehicle, laptop, and mobile phone.
- Daily lunch allowance and company credit card.
- Employer pension contribution.
- Comprehensive technical training, both locally and at manufacturing sites.
Additional Information
- Regular travel throughout the UK and occasional assignments in Europe.
- Required to maintain and develop knowledge through ongoing training.
- Expected to contribute to health, safety, and quality standards compliance.
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Field Service Engineer - CMM employer: Hexagon Manufacturing Intelligence
Join a dynamic and innovative team where your expertise in pricing strategy will not only be valued but will also drive significant commercial success. Our collaborative work culture fosters professional growth, offering you the chance to lead impactful projects while enjoying a supportive environment that prioritises employee development. Located in a vibrant area, we provide unique opportunities for networking and career advancement, making us an exceptional employer for those looking to make a meaningful contribution.
Contact Details:
Hexagon Manufacturing Intelligence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - CMM
✨Get Your Hands Dirty at Engineering Events
Join local engineering meetups or industry conferences related to mechanical engineering. Whether it's a workshop or a career fair, these events are goldmines for networking and getting a foot in the door. Plus, you can showcase your passion and enthusiasm directly to potential employers like Hexagon Manufacturing Intelligence.
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✨Apply Directly on Company Websites
Check out the careers page of Hexagon Manufacturing Intelligence and apply directly through there. It shows initiative and interest in their specific values. Plus, you'll often find openings that aren't advertised on job boards, giving you a better chance to land that full-time gig!
We think you need these skills to ace Field Service Engineer - CMM
Some tips for your application 🫡
Show Off Your Technical Expertise:In mechanical engineering, it’s vital to highlight your technical skills and projects. Make sure to include relevant software proficiency (like CAD tools) in your CV. If you've worked on specific engineering projects, detail your key contributions — we want to see how you’ve applied your skills in a practical setting!
Focus on Problem-Solving Examples:Employers in mechanical engineering love to see how you handle challenges. Use your cover letter to share specific instances where you’ve solved a complex problem or improved a design. This will show us you're not just knowledgeable but also capable of applying that knowledge effectively.
Highlight Relevant Certifications:Include any relevant certifications or training that can set you apart from the competition. Whether it's coursework from your degree, a recognised certification, or extra training in new technologies, we love to see candidates who continuously improve their skill set. This tells us you're serious about your career in engineering!
Tailor Your CV for the Role:Don’t forget to customise your CV for Hexagon Manufacturing Intelligence and the Field Service Engineer - CMM role specifically. Pull examples from your experience that align with the job description — it shows us you've done your research and are genuinely interested in becoming part of the team. We recommend applying through our website to ensure your application gets to the right people!
How to prepare for a job interview at Hexagon Manufacturing Intelligence
✨Brush Up on Your CAD Skills
Since mechanical engineering often involves design processes, be ready to showcase your proficiency in CAD software like SolidWorks or AutoCAD. Bring along a digital portfolio or even some sketches that demonstrate your design capabilities — it’s a great way to show what you can bring to the table at Hexagon Manufacturing Intelligence.
✨Prepare for Technical Questions
Expect technical questions that test your understanding of engineering principles and problem-solving skills. You might get hypothetical scenarios where you need to design a component or troubleshoot a mechanical system. Practising these types of questions will give you the confidence to tackle whatever comes your way!
✨Show Your Team Spirit
As a full-time mechanical engineer, collaboration is key! Be ready to share examples of past team projects or any experiences where you contributed to solving a complex problem with others. Demonstrating your ability to work in a team will resonate well with the interviewers at Hexagon Manufacturing Intelligence.
✨Discuss Your Future Goals
Since this is a full-time position, your long-term vision is important. Be open about your career aspirations, whether it’s mastering a specific tool or leading projects. This shows that you're committed not just to learning but also to growing with Hexagon Manufacturing Intelligence, making you a more appealing candidate.
