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- Tasks: Provide advanced technical support for ESPRIT CAM software and resolve complex customer issues.
- Company: Join a leading tech company in smart manufacturing with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible home-based work, and opportunities for international collaboration.
- Why this job: Make a real impact by bridging the gap between users and engineering teams.
- Qualifications: Experience with ESPRIT CAM or similar software and strong problem-solving skills required.
- Other info: Dynamic role with opportunities for professional growth and occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
Application Engineer – ESPRIT (f/m/d)
We are seeking an Application Engineer – ESPRIT (f/m/d) to provide advanced technical support for our ESPRIT CAM software. In this role, you will collaborate closely with regional support teams and global partners, addressing complex escalated issues, driving product adoption, and strengthening the connection between support and development.
Job Responsibilities
- Provide second-level technical support for ESPRIT software and associated CAM solutions to Hexagon’s regional teams and partner network.
- Manage and resolve complex customer issues escalated by regional teams and partners.
- Investigate potential software bugs and enhancement requests.
- Collaborate with development teams to document, log, and track requests, ensuring clear and timely communication with end users.
- Deliver training and mentoring to regional teams and partners to enhance support quality for end users.
- Support the rollout of new product releases and software versions.
- Partner with product and regional support teams to create and promote self-service support tools, forums, and communities.
Qualifications
- Experience with ESPRIT CAM, Edgecam, or comparable CAM software.
- Strong understanding of complex machine tools and machining processes, particularly in high-precision production environments.
- Demonstrated ability to analyse and troubleshoot advanced technical issues, ideally in a global or multi-regional support context.
- Excellent communication skills, with the ability to mentor and upskill global teams.
- Proactive and adaptable approach to problem-solving across diverse technologies and teams.
- Professional proficiency in English.
We Offer
- A collaborative role supporting industry-leading technologies in smart manufacturing.
- Opportunities to work with international teams and tackle diverse technical challenges across regions.
- Direct influence on product development, serving as the bridge between end users and engineering.
- Competitive salary and a flexible, home-based work environment.
- Occasional travel (0–10%) for team and partner collaboration.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Engineering and Customer Service
Location: London, England, United Kingdom
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Application Engineer - ESPRIT (f/m/d) employer: Hexagon Manufacturing Intelligence
Contact Detail:
Hexagon Manufacturing Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Engineer - ESPRIT (f/m/d)
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to ESPRIT CAM. We can even do mock interviews with friends to boost our confidence and nail those tricky queries.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled complex issues in the past, especially in high-precision environments. This will help us stand out!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Application Engineer - ESPRIT (f/m/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Engineer role. Highlight your experience with ESPRIT CAM or similar software, and don’t forget to showcase your problem-solving skills and technical support experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Be sure to mention your communication skills and any mentoring experience you have.
Showcase Your Technical Skills: In your application, be specific about your technical skills and experiences. Mention any complex issues you've resolved and how you collaborated with teams to enhance support quality. This will show us you can handle the challenges of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Hexagon Manufacturing Intelligence
✨Know Your Software Inside Out
Make sure you have a solid understanding of ESPRIT CAM and similar software. Brush up on your technical knowledge, especially around complex machine tools and machining processes. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex technical issues. Think about times when you collaborated with teams or partners to troubleshoot problems. This will highlight your analytical skills and adaptability.
✨Communicate Clearly and Effectively
Since excellent communication is key in this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you may need to mentor others. Good communication can set you apart from other candidates.
✨Demonstrate Your Collaborative Spirit
This position involves working closely with various teams, so be prepared to discuss how you've successfully collaborated in the past. Share examples of how you've contributed to team projects or supported colleagues, showing that you're a team player.