At a Glance
- Tasks: Provide advanced technical support for ESPRIT CAM software and resolve complex customer issues.
- Company: Join a leading tech company in smart manufacturing with a collaborative culture.
- Benefits: Enjoy a competitive salary, flexible home-based work, and opportunities for international collaboration.
- Other info: Dynamic role with opportunities for professional growth and occasional travel.
- Why this job: Make a real impact by bridging the gap between users and engineering teams.
- Qualifications: Experience with ESPRIT CAM or similar software and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Application Engineer – ESPRIT (f/m/d)
We are seeking an Application Engineer – ESPRIT (f/m/d) to provide advanced technical support for our ESPRIT CAM software. In this role, you will collaborate closely with regional support teams and global partners, addressing complex escalated issues, driving product adoption, and strengthening the connection between support and development.
Job Responsibilities
- Provide second-level technical support for ESPRIT software and associated CAM solutions to Hexagon’s regional teams and partner network.
- Manage and resolve complex customer issues escalated by regional teams and partners.
- Investigate potential software bugs and enhancement requests.
- Collaborate with development teams to document, log, and track requests, ensuring clear and timely communication with end users.
- Deliver training and mentoring to regional teams and partners to enhance support quality for end users.
- Support the rollout of new product releases and software versions.
- Partner with product and regional support teams to create and promote self-service support tools, forums, and communities.
Qualifications
- Experience with ESPRIT CAM, Edgecam, or comparable CAM software.
- Strong understanding of complex machine tools and machining processes, particularly in high-precision production environments.
- Demonstrated ability to analyse and troubleshoot advanced technical issues, ideally in a global or multi-regional support context.
- Excellent communication skills, with the ability to mentor and upskill global teams.
- Proactive and adaptable approach to problem-solving across diverse technologies and teams.
- Professional proficiency in English.
We Offer
- A collaborative role supporting industry-leading technologies in smart manufacturing.
- Opportunities to work with international teams and tackle diverse technical challenges across regions.
- Direct influence on product development, serving as the bridge between end users and engineering.
- Competitive salary and a flexible, home-based work environment.
- Occasional travel (0–10%) for team and partner collaboration.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Engineering and Customer Service
Location: London, England, United Kingdom
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Application Engineer - ESPRIT (f/m/d) employer: Hexagon Manufacturing Intelligence
Join a dynamic and innovative team where your expertise in pricing strategy will not only be valued but will also drive significant commercial success. Our collaborative work culture fosters professional growth, offering you the chance to lead impactful projects while enjoying a supportive environment that prioritises employee development. Located in a vibrant area, we provide unique opportunities for networking and career advancement, making us an exceptional employer for those looking to make a meaningful contribution.
Contact Details:
Hexagon Manufacturing Intelligence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Engineer - ESPRIT (f/m/d)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Hexagon Manufacturing Intelligence or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
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We think you need these skills to ace Application Engineer - ESPRIT (f/m/d)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Hexagon Manufacturing Intelligence.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Hexagon Manufacturing Intelligence and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Hexagon Manufacturing Intelligence
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Hexagon Manufacturing Intelligence uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
