At a Glance
- Tasks: Provide top-notch admin support and handle resident complaints about home repairs.
- Company: Join Hexagon, a forward-thinking housing association making a difference in Southeast London.
- Benefits: Enjoy flexible hybrid working, private medical insurance, and 26 days annual leave.
- Other info: Great career development opportunities in an inclusive and supportive environment.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Experience in admin roles and strong communication skills are a must.
The predicted salary is between 24081 - 29433 £ per year.
Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.
Reporting to the Responsive Repairs Complaints Manager, you will provide a high-quality administrative service, deal with incoming complaints from our residents in relation to day-to-day repairs of their homes, draft responses to complaint letters, chase up on outstanding repairs and ensure that all records of correspondence are kept up to date.
Our ideal candidate will have:
- Experience of administrative/secretarial work in an office or similar environment (can include voluntary work)
- Experience of using IT packages (inc Word/Excel/Sharepoint) at intermediate level
- Experience of working on own initiative and under pressure
- Excellent communication skills, verbal and written
- Commitment to providing a high-quality service to our residents and staff.
This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can.
If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you training and supervision to support your continued professional development, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working (minimum expectation is 2 days per week office based), and 26 days annual leave rising one day per year to 31 days.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please get in touch with us.
Responsive Repairs Complaints Administrator - 12 month Contract employer: Hexagon Housing Association
Hexagon Housing Association is an exceptional employer, recognised for its commitment to employee well-being and professional growth. With a hybrid working model, generous leave policies, and a supportive work culture, employees are empowered to thrive while making a meaningful impact in the community through affordable housing initiatives in Southeast London.
Contact Details:
Hexagon Housing Association Recruitment Team
