At a Glance
- Tasks: Manage neighbourhood services and support residents in South East London.
- Company: Join Hexagon, a forward-thinking housing association making a difference.
- Benefits: Enjoy flexible working, 26 days leave, and professional development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to equal opportunities.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
£36,471 – £40,525 (dependent on experience) plus Essential Car User Allowance
Full-time – 35 hours per week
South East London – Hybrid
Overview
Hexagon is an innovative housing association working in partnership with local authorities across South East London. We provide affordable homes and services to over 4,000 residents and employ 120 staff. We are seeking a Neighbourhood Officer to deliver comprehensive neighbourhood management services to approximately 550 homes.
Responsibilities
- Deliver day‑to‑day neighbourhood management services to residents.
- Respond promptly to resident requests, complaints and enquiries.
- Coordinate maintenance and service calls in collaboration with our works teams.
- Maintain accurate records of resident interactions and service outcomes.
- Support residents with housing–related matters and community information.
Qualifications
- Proven background in a front‑line customer service role, preferably in the housing sector.
- Commitment to excellent standards of customer care.
- Good IT and numeracy skills.
- Excellent verbal and written communication skills.
- Strong organisational and time‑management skills; ability to manage a busy workload and meet deadlines and targets.
- Understanding of diversity issues, such as mental health, neurodiversity and other vulnerabilities, and commitment to equal opportunities.
- Full driving licence and access to a vehicle.
- Willingly undergo a DBS check; appointment contingent upon a satisfactory disclosure.
Benefits
- Essential car user allowance.
- Pension scheme.
- Flexible hybrid working.
- 26 days annual leave.
- Training and supervision to support professional development.
Closing Date: Wednesday 15th July 2026 (12:00 noon). Interviews will take place on Friday 24th July 2026.
Diversity & Inclusion
We are committed to building a diverse workforce and ensuring an inclusive workplace where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments
We provide reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have specific requirements, please contact recruitment@hexagon.org.uk.
DBS Requirement
Appointment is contingent upon obtaining an acceptable disclosure from the Disclosure & Barring Service. Details can be found at www.gov.uk/disclosure-barring-service-check.
Neighbourhood Officer employer: Hexagon Housing Association
Hexagon is an exceptional employer that prioritises the well-being and professional growth of its staff while fostering a supportive and inclusive work culture. With flexible hybrid working arrangements, comprehensive training opportunities, and a commitment to diversity, employees can thrive in their roles while making a meaningful impact on the lives of over 4,000 residents in South East London.
Contact Details:
Hexagon Housing Association Recruitment Team
