At a Glance
- Tasks: Manage neighbourhood services and support residents in South East London.
- Company: Hexagon, an innovative housing association dedicated to community welfare.
- Benefits: Competitive salary, essential car user allowance, flexible working, and 26 days annual leave.
- Other info: Join a diverse team with opportunities for professional growth and inclusivity.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a commitment to diversity.
The predicted salary is between 24000 - 28000 £ per year.
£36,471 – £40,525 (dependent on experience) plus Essential Car User Allowance
Full-time – 35 hours per week
South East London – Hybrid
Hexagon is an innovative housing association working in partnership with local authorities across South East London. We provide affordable homes and services to over 4,000 residents and employ 120 staff. We are seeking a Neighbourhood Officer to deliver comprehensive neighbourhood management services to approximately 550 homes.
Responsibilities
- Deliver day‑to‑day neighbourhood management services to residents.
- Respond promptly to resident requests, complaints and enquiries.
- Coordinate maintenance and service calls in collaboration with our works teams.
- Maintain accurate records of resident interactions and service outcomes.
- Support residents with housing–related matters and community information.
Qualifications
- Proven background in a front‑line customer service role, preferably in the housing sector.
- Commitment to excellent standards of customer care.
- Good IT and numeracy skills.
- Excellent verbal and written communication skills.
- Strong organisational and time‑management skills; ability to manage a busy workload and meet deadlines and targets.
- Understanding of diversity issues, such as mental health, neurodiversity and other vulnerabilities, and commitment to equal opportunities.
- Full driving licence and access to a vehicle.
- Willingly undergo a DBS check; appointment contingent upon a satisfactory disclosure.
Benefits
- Essential car user allowance.
- Pension scheme.
- Flexible hybrid working.
- 26 days annual leave.
- Training and supervision to support professional development.
Closing Date
Wednesday 15th July 2026 (12:00 noon). Interviews will take place on Friday 24th July 2026.
Diversity & Inclusion
We are committed to building a diverse workforce and ensuring an inclusive workplace where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments
We provide reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have specific requirements, please contact.
DBS Requirement
Appointment is contingent upon obtaining an acceptable disclosure from the Disclosure & Barring Service.
Neighbourhood Officer in London employer: Hexagon Housing Association
Hexagon is an exceptional employer that prioritises the well-being and professional growth of its staff, offering a supportive work culture in South East London. With flexible hybrid working arrangements, a comprehensive pension scheme, and a commitment to diversity and inclusion, employees are empowered to thrive while making a meaningful impact in the community. Join us as a Neighbourhood Officer and be part of a dedicated team that values your contributions and fosters a positive environment for both staff and residents.
Contact Details:
Hexagon Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hexagon Housing Association, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hexagon Housing Association and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Neighbourhood Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hexagon Housing Association and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hexagon Housing Association
✨Get to Know Public Sector Values
Before your interview with Hexagon Housing Association, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hexagon Housing Association.
