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- Tasks: Lead and transform customer experience services in social housing.
- Company: Hexagon Housing Association, dedicated to improving customer service standards.
- Benefits: Flexible hybrid working, private medical insurance, and 26 days annual leave.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in customer service within the social housing sector.
- Qualifications: Relevant professional qualification and commitment to enhancing customer service.
The predicted salary is between 60000 - 80000 £ per year.
Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. This pivotal role requires expertise in transforming customer experience services within social housing, emphasizing a culture of accountability and continuous improvement.
Successful candidates will have a relevant professional qualification and a strong commitment to enhancing customer service standards.
The position offers flexible hybrid working, private medical insurance, and 26 days annual leave, increasing with tenure.
Head of Customer Experience & Service Transformation in London employer: Hexagon Housing Association
Contact Detail:
Hexagon Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Service Transformation in London
✨Tip Number 1
Network like a pro! Reach out to folks in the housing sector or customer experience roles. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in transforming customer services. This will help us see how you can bring that magic to Hexagon Housing Association.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer experience and service transformation. We want to hear how you’d tackle challenges in social housing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Customer Experience & Service Transformation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Experience. Highlight your experience in transforming customer services and any relevant qualifications you have. We want to see how your background aligns with our mission at Hexagon Housing Association!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for enhancing customer service standards and your commitment to accountability and continuous improvement. Let us know why you're the perfect fit for this pivotal role.
Showcase Relevant Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and transform customer experience services. Numbers and outcomes speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hexagon Housing Association!
How to prepare for a job interview at Hexagon Housing Association
✨Know Your Stuff
Make sure you’re well-versed in the specifics of customer experience within social housing. Brush up on the latest trends and best practices in complaints management and service transformation. This will show that you’re not just interested in the role, but that you genuinely understand the challenges and opportunities in this sector.
✨Showcase Your Achievements
Prepare to discuss specific examples from your past roles where you’ve successfully transformed customer services or improved complaint handling. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see the impact of your work.
✨Emphasise Continuous Improvement
Hexagon Housing Association is looking for someone who values accountability and continuous improvement. Be ready to talk about how you’ve implemented feedback loops or training programmes that have led to better customer service outcomes. This will demonstrate your commitment to enhancing service standards.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the role and the organisation. Inquire about their current customer service initiatives or how they measure success in customer experience. This not only shows your enthusiasm but also helps you gauge if the company’s values align with yours.