At a Glance
- Tasks: Lead and transform customer experience services in social housing.
- Company: Hexagon Housing Association, dedicated to improving customer service standards.
- Benefits: Flexible hybrid working, private medical insurance, and 26 days annual leave.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in customer experience within the social housing sector.
- Qualifications: Relevant professional qualification and commitment to customer service excellence.
The predicted salary is between 60000 - 80000 € per year.
Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. This pivotal role requires expertise in transforming customer experience services within social housing, emphasizing a culture of accountability and continuous improvement.
Successful candidates will have a relevant professional qualification and a strong commitment to enhancing customer service standards.
The position offers flexible hybrid working, private medical insurance, and 26 days annual leave, increasing with tenure.
Head of Customer Experience & Service Transformation employer: Hexagon Housing Association
Hexagon Housing Association is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Greater London. With flexible hybrid working arrangements, comprehensive benefits including private medical insurance, and generous annual leave that increases with tenure, we are committed to fostering a dynamic environment where our team can thrive while making a meaningful impact in social housing.
Contact Detail:
Hexagon Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Experience & Service Transformation
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in customer experience. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Showcase your transformation skills! When you get the chance to chat with potential employers, share specific examples of how you've improved customer services in the past. Numbers and results speak volumes!
✨Tip Number 3
Prepare for the interview by researching Hexagon Housing Association. Understand their values and current challenges in customer service. This will help you tailor your responses and show them you're genuinely interested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Customer Experience & Service Transformation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer Experience. Highlight your experience in transforming customer services and any relevant qualifications you have. We want to see how your skills align with our mission at Hexagon Housing Association!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer service standards in social housing. Share specific examples of how you've driven change in previous roles, as this will resonate with us.
Showcase Your Achievements:When detailing your experience, focus on measurable outcomes. Did you improve customer satisfaction scores or reduce complaint resolution times? We love numbers that tell a story, so make sure to include them in your application!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Hexagon Housing Association
✨Know Your Stuff
Make sure you understand the ins and outs of customer experience in social housing. Brush up on the latest trends and best practices, especially around complaints handling and service transformation. This will show that you're not just interested in the role but are genuinely passionate about improving customer services.
✨Showcase Your Achievements
Prepare specific examples from your past roles where you've successfully transformed customer experiences or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your expertise and commitment to accountability and continuous improvement.
✨Ask Insightful Questions
Come prepared with thoughtful questions about Hexagon Housing Association's current customer service strategies and future goals. This shows that you're engaged and thinking critically about how you can contribute to their mission. It also gives you a chance to assess if the company culture aligns with your values.
✨Emphasise Flexibility and Teamwork
Since the role offers hybrid working, highlight your ability to work effectively both remotely and in-person. Discuss how you foster collaboration and communication within teams, as this is crucial for leading customer service functions. Show that you can adapt to different working environments while maintaining high service standards.
