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- Tasks: Lead complaints management and drive service improvement in a housing association.
- Company: Inclusive housing association in Southeast London focused on community impact.
- Benefits: Private medical insurance, pension scheme, and flexible working arrangements.
- Why this job: Make a real difference in service delivery and influence positive change.
- Qualifications: Significant experience in complaints management and strong communication skills.
- Other info: Join a supportive team dedicated to improving lives in the community.
The predicted salary is between 50000 - 60000 £ per year.
A housing association in Southeast London is seeking a Complaints Manager to set strategic direction in complaints handling and lead service improvement. The ideal candidate will have significant experience in complaints management, particularly within social housing, alongside excellent communication skills. This role provides a chance to influence change and improve service delivery while being part of an inclusive culture offering competitive benefits such as private medical insurance, a pension scheme, and flexible working arrangements.
Head of Complaints & Service Improvement employer: Hexagon Housing Association
Contact Detail:
Hexagon Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Complaints & Service Improvement
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints management. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Showcase your experience! When you get the chance to speak with potential employers, highlight your past successes in complaints handling and service improvement. Use specific examples to demonstrate how you've made a difference.
✨Tip Number 3
Prepare for the interview by researching the organisation's values and recent initiatives. This will help you align your answers with their goals and show that you're genuinely interested in making a positive impact.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team and contributing to an inclusive culture.
We think you need these skills to ace Head of Complaints & Service Improvement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management, especially within social housing. We want to see how your skills align with the strategic direction we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving service delivery and how you can influence change at our housing association.
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t forget to demonstrate your ability to convey complex ideas clearly in both your CV and cover letter. We love clear and concise communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hexagon Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints management, especially within social housing. Familiarise yourself with common challenges and best practices in the sector. This will help you demonstrate your expertise and show that you're ready to set the strategic direction for complaints handling.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you resolved conflicts or improved service delivery through clear dialogue. This will highlight your ability to influence change.
✨Be Ready to Discuss Service Improvement
Come prepared with ideas on how to enhance service delivery within a housing association. Think about specific strategies you've implemented before and be ready to discuss how they could apply to this new role. Showing initiative will impress the interviewers.
✨Embrace the Culture
Research the housing association's values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute to an inclusive environment. This will show that you're not just a fit for the role, but also for the team.