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- Tasks: Manage reception, oversee bookings, and ensure a warm welcome for tenants and visitors.
- Company: Leading real estate investment company with a collaborative culture.
- Benefits: Salary up to £35,000, generous benefits, and extensive training opportunities.
- Why this job: Blend customer service with facilities coordination in a vibrant workplace.
- Qualifications: Experience in front-of-house or customer service roles; passion for excellent service.
- Other info: Join a close-knit team focused on quality and staff development.
Hexagon Group are delighted to be partnering with a leading real estate investment company that own an impressive portfolio of commercial properties across the UK. They are currently recruiting for a Front of House Manager to provide a high-quality service to a multi-tenanted commercial estate in York. This role is ideal for someone who thrives in a customer-focused environment and enjoys the variety of supporting both facilities operations and front-of-house services.
As the first point of contact for tenants, visitors, and suppliers, you will play a key role in ensuring the building runs smoothly while delivering a warm, professional welcome. Your day will include managing reception duties, overseeing meeting room bookings and access requests, liaising with contractors, and supporting the Facilities Manager with planned and reactive tasks. You will also assist with health and safety administration, compliance documentation, and tenant engagement activities to help create a vibrant workplace experience.
To succeed in this position, you should bring experience in a front-of-house, customer service, or facilities support role within a corporate or property setting. You will be proactive, well-organised, and confident in building strong relationships with tenants and suppliers. Most importantly, you'll have a genuine passion for delivering excellent service and an interest in developing your career within the property and facilities sector.
In return, you'll join a close-knit real estate business known for its collaborative culture, quality-driven approach, and investment in staff development. If you're looking for a role that blends front-of-house excellence with hands-on facilities coordination, this is an exciting next step. You will be rewarded with a salary of up to £35,000, along with a generous benefits package and plenty of additional training.
Front of House Manager in York employer: Hexagon Group
Contact Detail:
Hexagon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and facilities sector. You never know who might have a lead on that perfect Front of House Manager role. Plus, a personal recommendation can really make you stand out!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories about how you've created a welcoming environment or resolved issues – it’ll show you’re the right fit for the team.
✨Tip Number 3
Do your homework! Research the company and its properties before your interview. Knowing their portfolio and values will help you tailor your answers and demonstrate your genuine interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities in the property sector.
We think you need these skills to ace Front of House Manager in York
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've gone above and beyond to create a welcoming environment, just like you'll be doing as our Front of House Manager.
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Professional Yet Approachable: Your written application should reflect the warm, professional welcome we expect at the front desk. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Hexagon Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Manager. Familiarise yourself with the key tasks mentioned in the job description, like managing reception duties and liaising with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve built strong relationships and handled challenging situations, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows that you’re not just interested in the job, but also in how you can grow within the organisation.
✨Demonstrate Your Organisational Skills
As a Front of House Manager, being organised is crucial. During the interview, mention any tools or methods you use to stay organised, especially when juggling multiple tasks like meeting room bookings and health and safety compliance. This will illustrate your proactive approach and readiness for the role.
