At a Glance
- Tasks: Lead daily operations of a high-profile estate, ensuring top-notch service delivery.
- Company: Join a dynamic team focused on excellence in property management.
- Benefits: Earn up to £68,000 plus a competitive benefits package.
- Other info: Opportunity for growth in a vibrant, customer-focused setting.
- Why this job: Make a real impact in a fast-paced environment while enhancing customer experiences.
- Qualifications: Experience in managing soft services and strong leadership skills required.
The predicted salary is between 68000 - 68000 € per year.
Our client is seeking an experienced Operations Manager to take responsibility for the day-to-day operational management of a high-profile mixed-use estate, ensuring the environment is maintained to an exceptional standard for occupiers, visitors, and stakeholders. This is a hands-on leadership role focused on delivering first-class soft services operations across a busy and customer-focused estate environment.
The successful candidate will oversee all soft services provisions including security, cleaning, reception, concierge, and landscaping, working closely with specialist service partners to ensure consistently high standards are achieved across the estate. You will be responsible for monitoring contractor performance against agreed service levels and KPIs, managing operational reporting, approving invoices and purchase orders, and supporting the ongoing improvement of operational processes and customer experience initiatives.
Working closely with wider property, residential, and engineering teams, you will play a key role in maintaining compliance across all communal and public areas, ensuring health & safety standards, statutory obligations, and risk management procedures are effectively implemented and monitored. The role will involve regular estate inspections, incident management, oversight of security operations, and ensuring all contractors operate in line with company policies and environmental objectives.
The position will also support events and occupier activities across the estate, requiring excellent communication and stakeholder management skills, alongside the ability to manage multiple priorities within a fast-paced operational environment. A strong focus on service excellence, ESG initiatives, and continuous improvement is essential.
Candidates should demonstrate previous experience managing soft services operations within a large commercial property, mixed-use development, retail destination, or similarly busy public-facing environment. You will have experience managing outsourced service partners, overseeing operational budgets, and maintaining detailed compliance and reporting systems. Strong leadership, organisational, and communication skills are essential, along with the ability to work proactively and respond effectively to operational challenges.
A NEBOSH qualification or equivalent health & safety certification is required for this role. Experience within property management, commercial real estate, or retail environments would be highly advantageous as well.
Operations Manager employer: Hexagon Group
As an Operations Manager at our esteemed mixed-use estate, you will join a dynamic team dedicated to delivering exceptional service in a vibrant environment. We pride ourselves on fostering a collaborative work culture that prioritises employee growth and development, offering competitive benefits and opportunities for professional advancement. Located in a bustling area, our estate not only provides a stimulating workplace but also encourages a strong focus on sustainability and community engagement, making it an ideal employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and operations sectors. Attend industry events or join relevant online groups to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a presentation that highlights your previous successes in managing soft services operations. This can really set you apart during interviews and give you a chance to demonstrate your hands-on leadership style.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around your experience with compliance, health & safety, and stakeholder management. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows your enthusiasm for joining our team and being part of our mission to deliver exceptional service.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing soft services and any relevant achievements that showcase your leadership skills. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention specific examples of how you've successfully managed operations and improved customer experiences in the past. Let us know what makes you tick!
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to highlight your understanding of health & safety standards and risk management procedures. If you have a NEBOSH qualification or similar, shout about it! We love candidates who take safety seriously.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Hexagon Group
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of a mixed-use estate. Familiarise yourself with soft services like security, cleaning, and concierge. This will help you speak confidently about how you can maintain high standards and improve processes.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience managing teams and outsourced service partners. Prepare examples that highlight your leadership style and how you've successfully navigated challenges in fast-paced environments. This will demonstrate your capability to lead effectively.
✨Prepare for Compliance Questions
Since compliance is crucial in this role, brush up on health & safety regulations and risk management procedures. Be prepared to discuss how you've ensured compliance in past roles and how you would approach it in this position.
✨Engage with Stakeholder Management Scenarios
Think of scenarios where you've had to manage multiple stakeholders or resolve conflicts. Be ready to share these experiences, as strong communication and stakeholder management skills are essential for this role. Show them you can keep everyone happy while maintaining operational excellence.
