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- Tasks: Manage reception, oversee bookings, and ensure a warm welcome for tenants and visitors.
- Company: Leading real estate investment company with a collaborative culture.
- Benefits: Salary up to £35,000, generous benefits, and training opportunities.
- Why this job: Blend customer service with facilities coordination in a vibrant workplace.
- Qualifications: Experience in front-of-house or customer service roles is essential.
- Other info: Join a close-knit team focused on quality and staff development.
The predicted salary is between 21000 - 35000 £ per year.
Hexagon Group are delighted to be partnering with a leading real estate investment company that owns an impressive portfolio of commercial properties across the UK. They are currently recruiting for a Front of House Manager to provide a high-quality service to a multi-tenanted commercial estate in York. This role is ideal for someone who thrives in a customer-focused environment and enjoys the variety of supporting both facilities operations and front-of-house services.
As the first point of contact for tenants, visitors, and suppliers, you will play a key role in ensuring the building runs smoothly while delivering a warm, professional welcome. Your day will include managing reception duties, overseeing meeting room bookings and access requests, liaising with contractors, and supporting the Facilities Manager with planned and reactive tasks. You will also assist with health and safety administration, compliance documentation, and tenant engagement activities to help create a vibrant workplace experience.
To succeed in this position, you should bring experience in a front-of-house, customer service, or facilities support role within a corporate or property setting. You will be proactive, well-organised, and confident in building strong relationships with tenants and suppliers. Most importantly, you'll have a genuine passion for delivering excellent service and an interest in developing your career within the property and facilities sector.
In return, you'll join a close-knit real estate business known for its collaborative culture, quality-driven approach, and investment in staff development. If you're looking for a role that blends front-of-house excellence with hands-on facilities coordination, this is an exciting next step. You will be rewarded with a salary of up to £35,000, along with a generous benefits package and plenty of additional training.
Front of House Manager employer: Hexagon Group
Contact Detail:
Hexagon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and facilities sector. Attend industry events or join relevant online groups to meet people who can help you land that Front of House Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories about how you've created a welcoming environment in previous roles – it’ll make you memorable!
✨Tip Number 3
Research the company! Before any interview, dive into the company's culture and values. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows your enthusiasm for the role and makes it easier for us to connect with you.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've gone above and beyond to create a welcoming environment, just like you would as a Front of House Manager.
Tailor Your Application: Don’t just send the same CV everywhere! Customise your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Professional Yet Approachable: Your written application should reflect the warm, professional welcome we expect at the front desk. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Hexagon Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House Manager. Familiarise yourself with the key tasks mentioned in the job description, like managing reception duties and liaising with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples from your past experiences where you went above and beyond for customers. Think about situations where you resolved issues or created a positive experience, as this will highlight your customer-focused mindset.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Organisational Skills
As a Front of House Manager, being organised is crucial. During the interview, mention how you manage multiple tasks, like overseeing meeting room bookings and health and safety administration. You could even share a time when your organisational skills made a significant impact on your previous workplace.
