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- Tasks: Manage daily operations of a high-profile estate, ensuring exceptional standards for all.
- Company: Join a leading firm focused on property management and customer experience.
- Benefits: Earn up to £68,000 with a competitive benefits package.
- Other info: Opportunity for career growth in a vibrant, public-facing setting.
- Why this job: Make a real impact in a dynamic environment while ensuring safety and compliance.
- Qualifications: Experience in managing operations in commercial properties and a NEBOSH qualification required.
The predicted salary is between 68000 - 68000 £ per year.
Our client is seeking an experienced Operations Manager to take responsibility for the day-to-day operational management of a high-profile mixed-use estate, ensuring the environment is maintained to an exceptional standard for occupiers, visitors, and stakeholders. The salary on offer for this role is up to £68,000 plus a competitive benefits package.
You will be responsible for monitoring contractor performance against agreed service levels and KPIs, managing operational reporting, approving invoices and purchase orders, and supporting the ongoing improvement of operational processes and customer experience initiatives.
Working closely with wider property, residential, and engineering teams, you will play a key role in maintaining compliance across all communal and public areas, ensuring health & safety standards, statutory obligations, and risk management procedures are effectively implemented and monitored. The role will involve regular estate inspections, incident management, oversight of security operations, and ensuring all contractors operate in line with company policies and environmental objectives.
Candidates should demonstrate previous experience managing soft services operations within a large commercial property, mixed-use development, retail destination, or similarly busy public-facing environment. You will have experience managing outsourced service partners, overseeing operational budgets, and maintaining detailed compliance and reporting systems. A NEBOSH qualification or equivalent health & safety certification is required for this role. Experience within property management, commercial real estate, or retail environments would be highly advantageous as well.
Facilities Operations Officer employer: Hexagon Group
Contact Detail:
Hexagon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to meet potential employers.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. We want you to show them you’re not just another candidate. Understand their values and how you can contribute to maintaining those exceptional standards they’re after.
✨Tip Number 3
Practice your responses to common interview questions, especially around compliance and health & safety. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience managing soft services effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and mentioning something specific from the interview to keep you fresh in their minds.
We think you need these skills to ace Facilities Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your previous experience in managing operations, especially in mixed-use developments or commercial properties, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about facilities operations and how your background aligns with our needs. Don’t forget to mention any relevant qualifications like your NEBOSH certification.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage operations effectively. Use metrics where possible to quantify your success, such as improvements in service levels or compliance rates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hexagon Group
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of a Facilities Operations Officer. Brush up on your knowledge of managing soft services operations and be ready to discuss how you've successfully overseen operational budgets and contractor performance in the past.
✨Showcase Your Compliance Knowledge
Since compliance is crucial for this role, be prepared to talk about your experience with health & safety standards and risk management procedures. Highlight any relevant certifications like NEBOSH and give examples of how you've implemented these standards in previous roles.
✨Demonstrate Team Collaboration Skills
This position requires working closely with various teams. Share specific instances where you've collaborated with property, residential, or engineering teams to improve operational processes or customer experiences. This will show that you're a team player who can drive results.
✨Prepare Questions About the Estate
Before the interview, research the mixed-use estate you'll be managing. Prepare insightful questions about their current operational challenges or initiatives. This not only shows your interest but also demonstrates your proactive approach to understanding the environment you'll be working in.