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- Tasks: Manage daily operations of a high-profile estate, ensuring exceptional standards for all.
- Company: Join a leading firm focused on property management and customer experience.
- Benefits: Earn up to £68,000 with a competitive benefits package.
- Other info: Opportunity for career growth in a vibrant, public-facing setting.
- Why this job: Make a real impact in a dynamic environment while ensuring safety and compliance.
- Qualifications: Experience in managing operations in commercial properties and a NEBOSH qualification required.
The predicted salary is between 68000 - 68000 £ per year.
Our client is seeking an experienced Operations Manager to take responsibility for the day-to-day operational management of a high-profile mixed-use estate, ensuring the environment is maintained to an exceptional standard for occupiers, visitors, and stakeholders. The salary on offer for this role is up to £68,000 plus a competitive benefits package.
You will be responsible for monitoring contractor performance against agreed service levels and KPIs, managing operational reporting, approving invoices and purchase orders, and supporting the ongoing improvement of operational processes and customer experience initiatives.
Working closely with wider property, residential, and engineering teams, you will play a key role in maintaining compliance across all communal and public areas, ensuring health & safety standards, statutory obligations, and risk management procedures are effectively implemented and monitored. The role will involve regular estate inspections, incident management, oversight of security operations, and ensuring all contractors operate in line with company policies and environmental objectives.
Candidates should demonstrate previous experience managing soft services operations within a large commercial property, mixed-use development, retail destination, or similarly busy public-facing environment. You will have experience managing outsourced service partners, overseeing operational budgets, and maintaining detailed compliance and reporting systems. A NEBOSH qualification or equivalent health & safety certification is required for this role. Experience within property management, commercial real estate, or retail environments would be highly advantageous as well.
Facilities and Operations Officer employer: Hexagon Group
Contact Detail:
Hexagon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Operations Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities and operations field. Attend industry events or join relevant online groups to meet people who can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they maintain high standards. This will show you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Showcase your experience with soft services and compliance during interviews. Use specific examples from your past roles to demonstrate how you've managed contractors and improved operational processes.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills and experience. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Facilities and Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities and Operations Officer role. Highlight your experience in managing operations, compliance, and health & safety standards, as these are key aspects of the job.
Showcase Relevant Experience: In your cover letter, showcase your previous experience in managing soft services operations. Use specific examples that demonstrate your ability to oversee operational budgets and manage outsourced service partners.
Highlight Qualifications: Don’t forget to mention your NEBOSH qualification or any equivalent health & safety certification. This is a must-have for the role, so make it stand out in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at Hexagon Group
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Facilities and Operations Officer role. Familiarise yourself with operational management, contractor performance, and health & safety standards. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing soft services operations and overseeing budgets. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operational processes and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
✨Demonstrate Compliance Knowledge
Since compliance is a big part of this role, brush up on relevant regulations and best practices. Be ready to discuss how you've ensured compliance in previous positions and how you would approach it in this new role.