At a Glance
- Tasks: Manage a vibrant mixed-use estate and deliver top-notch customer service.
- Company: Join a leading managing agent in the real estate sector.
- Benefits: Competitive salary up to £55,000, bonus, pension, and training opportunities.
- Other info: Fast-paced hiring process with great potential for career growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in estate management or facilities management with strong customer service skills.
The predicted salary is between 39600 - 66000 £ per year.
Hexagon Group is delighted to be partnering with a leading managing agent on an exciting new opportunity for an Estate Manager to oversee a mixed-use estate in East London. The estate comprises a combination of retail units, commercial buildings, and public realm spaces.
In this role, you will work closely with occupiers, local authorities, and your client, who is based on-site. You will be responsible for the day-to-day management of the estate, delivering exceptional customer service to occupiers and attending monthly tenant meetings. You will oversee health and safety across the estate, ensuring all statutory compliance requirements are met, while also preparing and managing a complex service charge budget. You will carry out regular site walkarounds and promptly resolve any issues that arise. You will also manage both hard and soft service partners on-site, monitoring performance, conducting reviews, and re-tendering contracts as required.
Ideally, you will have experience managing a mixed-use estate or have previously worked in a retail environment. However, our client is also open to experienced Facilities Managers with a regional remit, managing multi-site portfolios. A strong knowledge of health and safety regulations is essential, ideally supported by an IOSH or NEBOSH qualification. You will also have experience in creating and managing service charge budgets and demonstrate exceptional customer service skills.
This is an excellent opportunity to join a leading company in the real estate sector. The salary on offer is up to 55,000, plus a generous benefits package including a discretionary bonus, pension, and access to further training opportunities. Our client is keen to move on this vacancy fast and will be looking to interview suitable candidates ASAP.
Estate Manager employer: Hexagon Group
Hexagon Group offers a dynamic and supportive work environment for M&E Consultants, where your expertise is not only recognised but also essential to the company's success. With a focus on professional growth, you will enjoy autonomy in managing projects and client relationships, while collaborating with a team that values straightforward communication and innovative solutions. Located in a thriving area, this consultancy provides a unique opportunity to make a significant impact within a close-knit team dedicated to excellence in building services engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the real estate sector, especially those who might know about opportunities at Hexagon Group. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and the estate you'll be managing. Show us you understand the mixed-use environment and how to deliver exceptional customer service – that’s what they’re after!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Estate Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with mixed-use estates or retail environments, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Estate Manager role. Mention your knowledge of health and safety regulations and any relevant qualifications like IOSH or NEBOSH.
Showcase Your Budget Management Skills:Since managing a complex service charge budget is key for this role, be sure to include specific examples of how you've successfully managed budgets in the past. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Hexagon Group
✨Know Your Estate Inside Out
Before the interview, make sure you research the estate you'll be managing. Familiarise yourself with its layout, the types of businesses present, and any recent developments. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Brush Up on Health and Safety Regulations
Since a strong knowledge of health and safety is crucial for this role, take some time to review relevant regulations and best practices. Be prepared to discuss how you've implemented these in past roles, and consider bringing examples of how you've ensured compliance in previous estates or facilities.
✨Showcase Your Customer Service Skills
Exceptional customer service is key in this position. Think of specific instances where you've gone above and beyond for clients or tenants. Be ready to share these stories during the interview to demonstrate your commitment to providing top-notch service.
✨Prepare for Budget Discussions
As you'll be managing a complex service charge budget, brush up on your budgeting skills. Be prepared to discuss your experience with creating and managing budgets, and think about how you can optimise costs while maintaining quality service. This will highlight your financial acumen and strategic thinking.
