At a Glance
- Tasks: Provide top-notch software support and training for customers in the construction industry.
- Company: Join AGTEK, a leader in innovative construction technology solutions.
- Benefits: Enjoy a competitive salary, flexible remote work, and career development opportunities.
- Other info: Be part of a supportive, international team with exciting growth potential.
- Why this job: Make a real impact by helping users maximise their software experience.
- Qualifications: Experience in construction, strong communication skills, and a passion for teaching.
The predicted salary is between 30000 - 40000 £ per year.
About us
AGTEK Development Company, part of Hexagon, is a leading provider of earthwork takeoff, construction modeling, and machine control solutions for the heavy civil construction industry. Founded in 1981 and headquartered in Livermore, California, AGTEK pioneered computer‑optimized software for agricultural land leveling, construction earthwork, and machine control. Today, our solutions are trusted by contractors worldwide to improve accuracy, productivity, and decision‑making across complex construction projects.
Our parent company, Hexagon, is a global technology leader in sensor, software, and autonomous solutions, helping customers put data to work to drive efficiency, quality, safety, and sustainability across infrastructure, construction, and industrial environments.
About the role
We are looking for a Software Support & Trainer to join AGTEK supporting UK and European customers. In this role, you will act as a key technical partner for our customers, combining software support, customer training, and product feedback. You will help users get the most out of AGTEK applications while contributing to continuous product improvement, quality assurance, and training content development.
Responsibilities
- Customer Support
- Provide high‑quality technical support to customers and sales teams via phone, email, and remote sessions
- Troubleshoot user issues across AGTEK’s software suite and mobile applications
- Deliver a friendly, professional, and timely customer support experience
- Identify, document, and report software defects; verify and validate bug fixes
- Propose feature enhancements and workflow improvements based on customer feedback
- Training & Customer Enablement
- Deliver online and in‑person training sessions for customers
- Lead multi‑day, hands‑on training classes
- Train internal teams and sales professionals
- Communicate product updates, best practices, and recommended workflows
- Content Development
- Contribute to the creation of training materials, including guides, videos, exercises, webinars, and tutorials
- Support continuous improvement of product documentation
- Product Testing & Quality
- Test new software releases and features
- Validate fixes and support quality assurance processes
- Provide structured, workflow‑based feedback to development teams
- Additional Responsibilities
- Support and advise on drone‑related workflows
- Represent AGTEK at industry events, trade shows, and customer sessions
- Collaborate closely with Hexagon Geosystems teams across regions
Skills & Qualifications
- Experience in heavy civil construction or a closely related field
- Strong ability to learn, understand, and explain software solutions
- Excellent communication, customer service, and teaching skills
- Solid technical troubleshooting capabilities
- Self‑motivated, reliable, and professional working style
- Willingness to travel across the UK and Europe
Nice to have
- Previous experience with AGTEK software or similar construction / earthworks solutions
- Exposure to drone / UAV workflows and digital construction technologies
- Background in surveying, digital construction, modeling, or machine control
- Experience delivering software training or creating training / enablement content
What we offer
- Competitive salary and benefits package
- Flexible remote working environment
- Comprehensive onboarding and product training
- Long‑term career development opportunities within Hexagon
- A supportive, collaborative, and international team culture
Software Support & Trainer employer: Hexagon Geosystems
Hexagon Geosystems is an exceptional employer that prioritises innovation and safety, offering a dynamic work culture where employees can thrive. With a strong focus on professional development and growth opportunities, particularly in the field of monitoring technologies, team members are encouraged to expand their expertise while making a meaningful impact across the UK and Ireland. The company's commitment to employee well-being and collaboration makes it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support & Trainer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Hexagon Geosystems or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Hexagon Geosystems.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Hexagon Geosystems.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Hexagon Geosystems that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support & Trainer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Hexagon Geosystems.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Hexagon Geosystems and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Hexagon Geosystems
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Hexagon Geosystems uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
