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- Tasks: Manage customer experience marketing and enhance engagement through innovative digital strategies.
- Company: Join Hexagon, a global leader in enterprise software with a commitment to safety and sustainability.
- Benefits: Enjoy a supportive environment, career growth opportunities, and the chance to make a real impact.
- Why this job: Be part of a dynamic team that values creativity and inclusivity while driving customer success.
- Qualifications: Five years in marketing, strong project management skills, and fluency in English and German.
- Other info: Opportunity to work in a diverse team and travel up to 20%.
The predicted salary is between 28800 - 43200 £ per year.
Hexagon’s Safety & Infrastructure division is looking for a full-time Customer Experience Marketing Manager to join our EMEA regional marketing team. The role partners with new Hexagon public-safety customers to ensure engagement and connectivity from the moment agencies purchase the implementation lifecycle and beyond. The incumbent will enhance customer marketing programs through 1:1 account-based marketing from order to go-live, utilising best-in-class digital marketing capabilities and events to foster customer advocacy at project end.
Responsibilities
- Strong on-time project management
- Hands-on customer event planning, management and execution
- Writing and designing digital assets (emails, forms, landing pages, etc.)
- Develop communication cadence across multiple teams and stakeholders internally and with customer accounts by account persona (using multiple media, including direct mail)
- Creative graphic design for presentations, web, social, banners, etc.
- Develop a customer advocacy program at project delivery for speaking engagements, case studies, reference materials and market-facing PR and video projects
- Qualitative and quantitative data capture for project health reviews (KPIs)
Experience / Skills
- At least five (5) years’ experience in marketing and communications
- Customer service and customer success with intentionality
- Highly organized and efficient with proven project management skills; may manage up to 25 concurrent projects
- Strong written and verbal communication skills
- Event planning, management and execution (must lift and move 10 kg at a time; set up event spaces, transport boxes and ship items)
- Pardot, Salesforce and Adobe Creative Suite knowledge and experience (or similar tools)
- Ability to work well with cross-functional teams, both internal and external
- Must be willing to travel up to 20%
Desirable Skills
- Background in public safety software sales or public safety marketing is preferred
- Fluent in English and German; proficiency in Spanish is a strong plus
About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across public safety, defense, transportation, government, industrial facilities and physical security.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome. At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. We embrace differences and are fully committed to creating equal opportunities, an inclusive environment and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
Customer Experience Marketing Manager - German Speaking employer: Hexagon Asset Lifecycle Intelligence
Contact Detail:
Hexagon Asset Lifecycle Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Marketing Manager - German Speaking
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work, especially if it includes digital assets or event planning. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their values and goals. We want to see your passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Experience Marketing Manager - German Speaking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Marketing Manager role. Highlight your relevant experience in marketing, project management, and customer engagement to show us you’re the perfect fit!
Show Off Your Skills: Don’t hold back on showcasing your skills with digital marketing tools like Pardot and Salesforce. We want to see how you can leverage these tools to enhance customer advocacy and engagement.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hexagon Asset Lifecycle Intelligence
✨Know Your Customer Experience
Make sure you understand the ins and outs of customer experience marketing, especially in the public safety sector. Research Hexagon’s current marketing strategies and think about how your skills can enhance their customer advocacy programmes.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed multiple projects simultaneously. Be ready to discuss specific tools you’ve used, like Pardot or Salesforce, and how they helped you stay organised and efficient.
✨Be Creative with Your Communication
Since the role involves writing and designing digital assets, bring along samples of your work. Whether it’s emails, landing pages, or presentations, showing your creative flair will set you apart from other candidates.
✨Demonstrate Team Collaboration
Hexagon values cross-functional teamwork, so be prepared to share experiences where you collaborated with different teams. Highlight how you communicated effectively with stakeholders and ensured everyone was on the same page.
