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- Tasks: Coordinate applications delivery and maintain strong customer relationships across the EMEA North region.
- Company: Join Hexagon, a global leader in digital reality solutions and innovative technologies.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth and development.
- Why this job: Be part of a team that drives efficiency and quality in cutting-edge technology.
- Qualifications: GCSEs or equivalent, experience in service delivery, and strong IT skills required.
- Other info: Occasional travel within the UK and Europe; supportive team culture focused on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Applications Coordinator plays a key role in maintaining excellent customer relationships by providing timely updates on applications delivery and coordinating applications activities across the region. This role requires a proactive, autonomous individual who can identify and implement actions to meet service level expectations, remove roadblocks, and support the team in achieving its goals. The Coordinator is responsible for scheduling both planned and urgent applications interventions, ensuring efficient delivery and maximizing departmental output. The role also supports the administrative tasks related to the running of the applications department (e.g., quoting, forecasting, reporting) and contributes to continuous improvement initiatives. Occasional travel within the UK (and occasionally Europe) may be required.
Job Responsibilities
- Manage the application coordination inbox and scheduling tasks.
- Optimise scheduling using CRM tools and transition from legacy systems.
- Coordinate, prioritise, and plan departmental resources for maximum efficiency.
- Liaise with external providers for outsourced work when necessary.
- Log all customer communications in the appropriate systems.
- Ensure adherence to and management of internal processes.
- Provide weekly progress reports and updates as required.
- Act as a backup for the Applications Manager during absences.
- Make independent decisions to support both customer and engineer needs.
- Foster strong internal relationships to enhance business continuity and communication.
- Maintain accurate customer, equipment, and job records.
- Ensure compliance with Quality, Health & Safety standards.
- Communicate effectively with customers and internal teams, taking ownership of timely issue resolution.
- Demonstrate and uphold Hexagon’s core values.
- Support forecasting and quoting activities to ensure accurate departmental planning.
- Assist in monitoring KPIs and performance metrics to drive continuous improvement.
- Contribute to process improvement initiatives and help implement best practices across the team.
- Coordinate closely with project teams, monitoring timelines and ensuring alignment with customer expectations.
- Support training initiatives within the department to enhance skills and knowledge.
Qualifications & Experience
- GCSEs or equivalent qualifications.
- Experience in a service delivery or coordination role.
- Experience in customer coordination.
- Strong IT skills with an analytical mindset.
- Proficiency in Microsoft 365 (preferred).
- Experience with ServiceMax and Salesforce (preferred).
- Excellent verbal and written English.
- Full, clean UK driving licence.
Interpersonal Skills
- Strong verbal and written communication.
- Team player with the ability to work independently.
- Self-motivated and able to judge when to escalate issues.
- Organised, structured, and detail-oriented.
- Solution-driven and adaptable to changing environments.
- Cost-conscious and punctual.
- Able to prioritise workload and take initiative.
- Ensures an efficient work environment, contributing to overall team productivity.
Applications Support Coordinator EMEA North, Stationary Metrology Division in Telford employer: Hexagon AB
Contact Detail:
Hexagon AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Coordinator EMEA North, Stationary Metrology Division in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experience, being articulate and confident can make a huge difference in how you’re perceived.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Applications Support Coordinator EMEA North, Stationary Metrology Division in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Applications Support Coordinator role. Highlight your experience in service delivery and customer coordination, as well as your strong IT skills. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Organisational Skills: As an Applications Coordinator, being organised is key! Share examples of how you've managed schedules or prioritised tasks in previous roles. We love seeing candidates who can keep things running smoothly and efficiently.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your profile gets the attention it deserves. Plus, it keeps everything neat and tidy on our end, making the process smoother for everyone involved.
How to prepare for a job interview at Hexagon AB
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Applications Support Coordinator role. Familiarise yourself with the key responsibilities like managing customer communications and scheduling tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Coordination Skills
Since this role involves a lot of coordination, be prepared to discuss your previous experiences in similar positions. Think of specific examples where you successfully managed schedules or resolved conflicts. Highlight your ability to optimise processes and improve efficiency, as these are crucial for the job.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully. This will not only showcase your verbal skills but also demonstrate your ability to engage with customers and internal teams effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle urgent application interventions or manage customer expectations. Prepare some examples that illustrate your proactive approach and ability to make independent decisions under pressure.