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- Tasks: Support customers in adopting ALPHACAM software for their manufacturing needs.
- Company: Join a global technology leader in the manufacturing software industry.
- Benefits: Remote work, comprehensive training, company car, and travel expenses covered.
- Why this job: Make a real impact by helping customers optimise their production processes.
- Qualifications: 3 years of experience in manufacturing or technical support, with strong problem-solving skills.
- Other info: Dynamic role with opportunities for professional growth and travel across the UK and Ireland.
The predicted salary is between 36000 - 60000 £ per year.
As an Applications Engineer, you will play a key role in supporting and enabling our customers to successfully adopt and use ALPHACAM software in their day-to-day manufacturing operations. This is a field-based, customer-facing role combining software installation, technical support, consulting, and training. You will work closely with customers to integrate ALPHACAM into their production environments, help resolve technical challenges, and ensure a high level of customer satisfaction throughout the after-sales lifecycle.
Job Responsibilities
- Install, configure, and integrate ALPHACAM software into customer production environments
- Provide technical support via Helpdesk, E-Support, and Support Portal, diagnosing and resolving software-related issues
- Deliver onsite and online training sessions for customers, end users, and internal teams
- Consult with customers on best practices, workflows, and optimization of ALPHACAM usage
- Build strong customer relationships, follow up on resolved cases, and contribute to continuous service improvement
Qualifications
- Min. 3 years of hands-on experience in a manufacturing, shop-floor, or technical support environment
- Practical understanding of CNC machinery, manufacturing processes, or CAD/CAM principles
- Strong problem-solving and troubleshooting skills with high attention to detail
- Customer-focused mindset with excellent communication skills in English
- Willingness to travel frequently (up to approximately 70%) within the UK and Ireland, including overnight stays
We Offer
- Remote working combined with a varied and dynamic field-based role
- Comprehensive onboarding, including product training, classroom training, CRM training, and mentoring support
- Company car or car allowance, with travel and accommodation covered
- Opportunities for professional growth and career development within Production Software
- The chance to join a global technology leader at an exciting time of growth
Applications Engineer ALPHACAM (f/m/d), Services in London employer: Hexagon AB
Contact Detail:
Hexagon AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Engineer ALPHACAM (f/m/d), Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. We recommend using real-life scenarios from your experience to demonstrate how you’ve tackled challenges in the past. This will show employers you’re ready for the field!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly. So, go ahead and hit that apply button!
We think you need these skills to ace Applications Engineer ALPHACAM (f/m/d), Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Engineer role. Highlight your experience with CNC machinery and any relevant technical support roles you've had. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ALPHACAM and how you can help our customers succeed. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve tackled technical challenges in the past. We love seeing candidates who can think on their feet and provide solutions!
Apply Through Our Website: We encourage you to apply through our official website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Hexagon AB
✨Know Your ALPHACAM Inside Out
Make sure you have a solid understanding of ALPHACAM software and its applications. Familiarise yourself with its features, benefits, and common troubleshooting issues. This will not only help you answer technical questions but also demonstrate your commitment to the role.
✨Showcase Your Customer-Focused Mindset
Prepare examples from your past experiences where you've successfully supported customers or resolved their issues. Highlight your communication skills and how you build relationships, as this is crucial for a customer-facing role like this one.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles, especially related to CNC machinery or manufacturing processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you effectively solved problems.
✨Prepare for Travel Questions
Since the role involves significant travel, be prepared to discuss your flexibility and willingness to travel. Think about how you manage your time and responsibilities while on the road, and be ready to share any relevant experiences that showcase your adaptability.
