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- Tasks: Manage key accounts, ensuring exceptional service and fostering long-term relationships.
- Company: Join Hexagon, a global leader in enterprise software with a focus on innovation.
- Benefits: Enjoy hybrid work, competitive salary, and a supportive environment for your growth.
- Why this job: Make a real impact by driving value for customers and shaping their success.
- Qualifications: Experience in account management, project management, and strong communication skills required.
- Other info: Be part of a diverse team that values inclusivity and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Job Location (Short): Swindon, United Kingdom
Workplace Type: Hybrid
Business Unit: SIG
Responsibilities
The primary purpose of this role is to provide focussed attention on a particular Hexagon customer account to ensure that SIG UK delivers exceptional customer service and in doing so facilitates a long lasting and increasingly profitable relationship.
KEY TASKS
- Understand and maintain, to a deep level, knowledge of the customers’ business and service propositions, the challenges they face and their strategy and plans for improvement
- Promote in the broadest terms Hexagon’s portfolio to solve customer pain
- Develop and maintain a growth strategy and related tactical actions to increase the value of the account to SIG UK
- Maintain regular face to face contact with a range of staff at the customer operating across and up and down the organisation.
- Increasingly move the relationship with these customers to that of a Collaborative Relationship intent on driving value creation including the adoption of a continuous service improvement programme
- Become the customer’s advocate within SIG UK
- Demonstrate thought leadership to the customers through the maintenance of a visible market presence and the delivery of insight and learning to them
- Maintain a comprehensive list of customer opportunities in the relevant company systems
- Own and drive through SIG UK all customer bids and proposals
- Responsibility for the effective delivery of all customer contracted projects and services meeting all SLAs and/or KPIs in the process
- Own the customer’s technical roadmap as a result of having a detailed technical knowledge of our deployed solution
- Conclude Customer Satisfaction reviews at an agreed frequency and provide feedback to the customer on related remedial actions
- Produce and update regularly and anyway at least 2 x per year a Key Account Plan according to an agreed template
- Deliver customer focussed marketing collateral for use by the wider business (e.g. PR, case studies, videos, visit programmes etc.)
KEY RELATIONSHIPS
- Country Manager. Your line manager. To report about and discuss the Key Account
- Safety Practice Operations Manager. To coordinate Key Account project and service delivery
- Chief Technology Consultant. To define and agree the Key Account’s technical roadmap
- The Safety Practice Commercial Sales Manager. To deliver market and customer insight and to liaise concerning the development of the customer as an exemplar to that market in support of our wider market ambitions.
- With other Key Account Managers to share best practice and learning
- The Public Safety Director EMEA to discuss Product Change Requests where local configuration is incapable of delivering the customers’ requirements.
- Customer staff for the purposes of business development, project and service delivery. This role will be a point of escalation for the customers’ and will be expected to react positively to calls for support, pulling in wider Hexagon resources as necessary to address outstanding high priority incidents.
#SIG2025 #LI-MC1 #LI-Hybrid
Education / Qualifications
- Must be experienced and highly versed at a practical level in the following:
- Technical engineering or architecting skills
- Contract management
- Project Management – PRINCE2 certification is advantageous
- Service Management – ITIL certification is advantageous
- Account Management / Relationship building at all levels
- Business development – shaping and winning profitable contracts
- Proposal handling and writing
- Roadside Assistance operations
- Should be experienced and able to work at a practical level with the following:
- Computer Aided Dispatch (CAD) or similar Geographical Information Systems (GIS) technologies
- Operational planning and response tools
- Microsoft Azure and Azure DevOps / Git or equivalent Application Lifecycle Management tool
- Must have a proven track record in gathering and assessing user requirements, particularly related to resource dispatch solutions.
- Must be a strong and empathetic communicator and capable presenter able to simplify the explanation of complex problems
- Must be a confident collaborator and team builder
- Must hold or be capable of holding NPPV3/SC security clearance
- Should be able to demonstrate a recent background in resource dispatching software
- Could have marketing experience but must have a desire to engage in these areas
- Must be self-motivated to work in isolation and on their own initiative pulling in other skills and resource as necessary to achieve the given and self-surfaced goals
#SIG2025 #LI-MC1 #LI-Hybrid
About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
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Key Account Manager, Services employer: Hexagon AB
Contact Detail:
Hexagon AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager, Services
✨Tip Number 1
Get to know the company inside out! Research Hexagon's services and their customer base. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to account management. Think about how you can demonstrate your problem-solving skills and your ability to build collaborative relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Key Account Manager position.
We think you need these skills to ace Key Account Manager, Services
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and goals of Hexagon, showing that you’re not just another applicant but someone who truly gets what they’re about.
Showcase Your Skills: Make sure to highlight your relevant experience and skills that align with the Key Account Manager role. Use specific examples to demonstrate how you've tackled challenges in the past and how you can bring value to SIG UK.
Be Authentic: Let your personality shine through in your application. We want to see the real you! Share your passion for customer service and relationship building, and don’t be afraid to show a bit of enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and gives you a chance to explore more about what we do at Hexagon!
How to prepare for a job interview at Hexagon AB
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the specific customer accounts you'll be managing. Familiarise yourself with their business challenges, strategies, and how Hexagon's services can address their needs. This knowledge will not only impress your interviewers but also show that you're ready to advocate for the customer.
✨Showcase Your Technical Savvy
As a Key Account Manager, you'll need to demonstrate a solid grasp of technical engineering and project management. Brush up on relevant tools like Microsoft Azure and CAD technologies. Be prepared to discuss how your technical skills can enhance customer relationships and service delivery.
✨Prepare for Collaborative Conversations
Expect to discuss how you would foster collaborative relationships with customers. Think about examples from your past experiences where you've successfully built partnerships or driven value creation. Highlight your ability to communicate effectively and simplify complex problems for clients.
✨Bring Your Proposal Writing A-Game
Since proposal handling is key in this role, practice articulating your approach to writing compelling proposals. Be ready to share examples of successful bids you've managed in the past. This will demonstrate your capability to drive customer satisfaction and meet SLAs/KPIs effectively.
