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- Tasks: Provide top-notch IT support and manage service desk tickets for a dynamic team.
- Company: Join Eminox, a leader in reducing emissions with innovative technology.
- Benefits: Enjoy flexi time, profit share, and onsite parking in a supportive environment.
- Why this job: Kickstart your IT career with hands-on experience and modern technologies.
- Qualifications: GCSEs in ICT, Maths, and English; experience in IT support is a plus.
- Other info: Be part of an employee-owned business where your contributions truly matter.
The predicted salary is between 30000 - 42000 £ per year.
Join Eminox and be the friendly face of IT! Are you passionate about technology and enjoy helping people? Eminox is looking for an enthusiastic and customer-focused IT Support Technician / IT Support Engineer to join our growing IT team. Supporting over 300 employees across multi-site global locations, you'll play a key role in keeping our systems running smoothly and ensuring our teams get the best possible support. Reporting to the IT Manager, this is a hands-on role with plenty of opportunity to develop your technical skills and progress your career.
About Eminox: Eminox designs and manufactures exhaust after-treatment systems that reduce emissions from heavy-duty vehicles and equipment. We supply original equipment to meet the latest emissions standards, produce complete retrofit emissions systems to support air quality products.
What you'll be doing:
- Providing first-class IT support to staff across the business
- Managing and resolving service desk tickets within agreed service levels
- Building and deploying physical and virtual hardware to meet business needs
- Installing and configuring server and client software
- Creating and managing user accounts in Office 365 and Teams (including groups and password management)
- Supporting network resources, permissions, and fault diagnostics
- Maintaining smartphones and company devices
- Delivering Office 365 support and user guidance/training
- Diagnosing hardware faults and arranging repairs or supplier returns
- Liaising with suppliers for quotes and IT equipment/consumables
What we're looking for:
- Full, clean driving licence
- GCSE (or equivalent) in ICT, Maths and English
- Experience supporting PCs (hardware/software)
- Experience using a ticketing system and understanding SLAs
- A positive, can do attitude and willingness to be the face of IT
- Customer-focused, organised, and quick to learn
- Technical skills: 3+ years experience in a similar IT support role
- Higher-level ICT qualification (NVQ Level 3, A-Level, Degree or equivalent)
- Knowledge of: Windows Server 2012/2022, Windows 10/11, VMware vSphere 7.0/8.0, Veeam backups, PowerShell, Intune, Entra ID, Active Directory / DNS / DHCP / DFS / GPO, Meraki wireless access points, ExaGrid tiered backup storage
- Confident communication skills at all levels
Why join us?
- A varied, hands-on IT role with exposure to modern technologies
- The chance to develop and grow your skills and experience
- A supportive team environment where your contribution matters
- Employee owned business, including benefits such as flexi time, profit share + onsite parking.
Please ensure that you have the right to work in the UK when applying, no sponsorship with this role. No agencies please, only direct applications are acceptable.
Locations
1st Line IT Support Technician in Gainsborough, Lincolnshire employer: Hexadex Ltd
Contact Detail:
Hexadex Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician in Gainsborough, Lincolnshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eminox. Understand their products and values so you can show how your skills align with their mission. It’ll make you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your tech talk! Be ready to explain your technical skills in simple terms. You’ll be the friendly face of IT, so showing you can communicate effectively with non-tech staff is key. Role-play with a mate if you need to!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your hands-on experience and your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace 1st Line IT Support Technician in Gainsborough, Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience and any relevant qualifications to show us you're the right fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and helping people. Let us know why you want to join Eminox and how you can contribute to our team.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention specific tools and technologies you've worked with, especially those listed in the job description, to demonstrate your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hexadex Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Office 365, and any other tools mentioned in the job description. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about being the friendly face of IT, prepare examples of how you've helped users in the past. Think about specific situations where you resolved issues or provided support, and be ready to share those stories during the interview.
✨Familiarise Yourself with the Company
Do a bit of research on Eminox and their products. Understanding their mission and how your role fits into the bigger picture will help you answer questions more effectively and demonstrate your enthusiasm for the position.
✨Practice Common Interview Questions
Prepare for typical interview questions related to IT support, such as how you handle difficult customers or prioritise service desk tickets. Practising your responses will help you feel more confident and articulate during the actual interview.
