Join Our Team
Customer Support Specialist @ Hexa Finance
Are you proactive, detail-oriented, and passionate about delivering exceptional customer service? Hexa Finance is growing, and we’re looking for a Customer Support Specialist to join our team.
Location: Newport (Office-based role)
Working pattern: Full time (Monday - Friday with early finish on Fridays)
Sector: Asset Finance / Financial Services
About Hexa Finance
Hexa Finance is a growing commercial finance broker based in Newport, working with businesses across Wales and the UK. We’re nearly five years old, founded by Ben and Stu with a mission to make business finance more straightforward and personal. As we grow, we’re building a team of people who share that same commitment to great service and doing things properly. It’s an exciting time to join us.
Your role: What you’ll be doing
As a Customer Support Specialist, you\'ll play a key role in delivering a smooth and positive customer experience. Your responsibilities will include:
·Managing proposal and payout processes
·Liaising with suppliers and funders via email and phone
·Providing administrative support across the team
·Ensuring all documentation and data are accurate and up to date
·Supporting internal processes to help deals progress efficiently
·Being a friendly, professional point of contact for our customers
What you’ll bring to Hexa
We’re looking for someone with:
·Proven experience in customer service or support roles
·Strong attention to detail and excellent organisational skills
·Outstanding written and verbal communication
·A reliable team player
·A proactive, problem-solving mindset
·Hardworking with a can-do attitude
Why join us?
At Hexa, we offer more than just a job:
·A collaborative, friendly team that supports your growth
·Career development and internal progression opportunities
·A competitive salary and comprehensive benefits package
·New, modern office space with free parking
·Regular team socials and a vibrant work culture
·Tools, training, and support to help you succeed from day one
The details
How to apply: Send your CV and a short cover note to Sophie.scrivens@hexafinance.co.uk
Closing date: Monday 30th June
Start date: To be advised
References: We’ll ask for two references if you\'re offered the role
Questions?
Get in touch with sophie.scrivens@hexafinance.co.uk if you’d like to know more before applying.
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