Customer Success Architect Intern in Wokingham

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office., We are looking for a highly motivated, organised, and analytical Gainsight & PMO Intern to support Customer Success operations, programme management, and strategic initiatives. The role will provide exposure to Gainsight, Customer Success analytics, AI, programme governance, stakeholder management, and executive reporting. The successful candidate will work closely with Customer Success, PMO, Sales, Product, Engineering, and other cross-functional teams to drive visibility, adoption, and execution of strategic initiatives., Gainsight & Customer Success Operations

• Support administration and optimization of Gainsight processes and workflows.
• Assist with maintaining accurate customer, adoption, health, renewal, and success-plan data.
• Support the development of customer health dashboards, reports, and insights.
• Analyse customer data to identify trends, risks, opportunities, and areas for improvement.
• Assist Customer Success teams in improving adoption, engagement, and value realisation.
• Support the development and documentation of Customer Success processes and playbooks.

PMO & Programme Management

• Support planning, tracking, and governance of strategic Customer Success programmes.
• Maintain project plans, action trackers, RAID logs, milestones, and status reports.
• Coordinate meetings, capture actions and decisions, and ensure timely follow-up.
• Track programme dependencies, risks, issues, and deliverables across multiple teams.
• Prepare weekly/monthly programme updates and executive-level reporting.
• Support governance forums and ensure actions are clearly documented and progressed.

Data, AI & Insights

• Explore opportunities to use AI and automation to improve Customer Success and PMO processes.
• Analyse data and translate findings into meaningful business insights.
• Support development of automated reporting, dashboards, and management information.
• Identify opportunities to improve data quality, operational efficiency, and decision-making.

Stakeholder & People Management

• Work collaboratively with Customer Success Managers, leadership, PMO, Sales, Product, Engineering, and other stakeholders.
• Coordinate activities across multiple teams and help drive accountability for actions.
• Build effective working relationships with stakeholders at different levels.
• Demonstrate strong interpersonal skills, active listening, and a customer-centric mindset.
• Manage competing priorities and communicate progress, risks, and dependencies effectively.

Communication & Presentation

• Create clear and compelling PowerPoint presentations and executive reports.
• Present data, insights, and programme updates to stakeholders.
• Translate complex information into concise and actionable messages.
• Prepare meeting materials, dashboards, communications, and executive summaries.
• Demonstrate confidence communicating with both technical and business audiences.

Analytical & Technical

• Strong analytical and problem-solving skills.
• Good understanding of Excel and PowerPoint.
• Interest in CRM, Customer Success platforms, data analytics, and AI.
• Exposure to Gainsight, Salesforce, Power BI, or similar platforms is desirable.
• Basic understanding of project/programme management principles.
• Ability to learn new technology platforms quickly.

Programme Management

• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to track multiple activities, deadlines, dependencies, and stakeholders.
• Structured approach to managing tasks and solving problems.
• Ability to identify risks and elevate issues appropriately.

Communication & Collaboration

• Excellent written and verbal communication skills.
• Strong presentation and storytelling capabilities.
• Ability to communicate clearly with technical and non-technical audiences.
• Strong relationship-building and collaboration skills.
• Comfortable working across multiple teams and functions.

• Pursuing a Bachelor's or Master's degree in Business, Computer Science, Data Analytics, Engineering, Information Systems, or a related discipline.
• Exposure to Customer Success, SaaS, CRM, PMO, business operations, or consulting environments.
• Experience using Excel, PowerPoint, Power BI, Salesforce, Gainsight, or similar platforms.
• Experience leading university projects, societies, hackathons, or other team-based initiatives.
• Interest in AI, automation, analytics, and digital transformation.
• Organized - able to manage multiple priorities and deadlines.
• Analytical - able to turn data into meaningful insights.
• Proactive - takes ownership and follows through on commitments.
• Collaborative - builds strong relationships across teams.
• Customer-focused - understands the importance of customer outcomes and experience.
• A strong communicator - confident in written, verbal, and executive communication.
• Technically curious - interested in AI, automation, data, and emerging technologies.
• Detail-oriented - maintains high standards of accuracy and quality.
• Adaptable - comfortable working in a fast-paced and changing environment.

What Success Looks Like By the end of the internship, the intern should have:

• Developed practical experience with Gainsight and Customer Success operations.
• Supported the governance and execution of strategic programmes.
• Produced meaningful customer and programme insights from data.
• Created executive-ready dashboards, reports, and presentations.
• Demonstrated effective stakeholder coordination and follow-through.
• Identified opportunities to use AI and automation to improve operational efficiency.
• Built a strong understanding of how Customer Success, PMO, data, and technology work together to drive business outcomes.

Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning {+ 10 more}

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Joining our OCTO HPE team and working as part of our OpsRamp team is a chance to make history and be a driving force in the industry. We are revolutionizing cloud computing by building a large-scale, enterprise-ready platform that powers a hybrid edge-to-cloud world. Our platform enables the world's largest and most diverse enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. With over 100,000 dedicated customers and 1 million devices in production, we are committed to accelerating transformation across data, connectivity, cloud, and security, providing essential solutions for businesses of all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good At HPE, we're:

At HPE, we're:

• Ranked 19th on Fortune's 2022 list of 100 Best Companies to Work For.
• Ranked 7th on Newsweek's list of America's Most Responsible Companies 2022
• Named the Best Place to Work for Disability Inclusion for the sixth year in a row
• Named one of the 100 Best Large Workplaces for Millennials in 2021
• Recognized as one of the Best Companies for Multicultural Women by Seramount

#hpeocto #octo

#J-18808-Ljbffr