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- Tasks: Support high-performance computing clusters and troubleshoot complex software issues.
- Company: Join HPE, a global leader in edge-to-cloud technology.
- Benefits: Flexible work environment, competitive salary, and opportunities for career growth.
- Why this job: Make an impact in cutting-edge tech while solving real-world problems.
- Qualifications: Degree in Computer Science or Engineering and strong Linux skills required.
- Other info: Dynamic team culture with 24/7 support and excellent training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
HPE is looking for a Software Engineering Resolution Engineer to join our Level 3 global service HPC team. The HPC Service Engineer provides support for high performance computing cluster management on a variety of supercomputer and cluster-based products. The focus for this position is tracking, communicating, troubleshooting, testing issues/fixes, analyzing Linux, and performance issues tied to the HPE Performance Cluster Manager (HPCM) software and tools.
Responsibilities:
- Provide technical support for customer-reported issues escalated to level 3 support.
- Analyze, troubleshoot, reproduce, isolate, escalate, and resolve issues.
- Facilitate high quality communication with customers.
- Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Development.
- Design engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.
- Collaborate and communicate with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution.
- Test and provide new system software updates and documentation via customer portal.
- Document and communicate throughout the whole process of working on an issue until closure.
- Rotation of on-call duties with other staff to provide 24x7 coverage.
- Ability to provide after-hours support, as required.
- Occasional travel for training or to assist with installations or support remote systems.
Qualifications:
- Bachelor or Master’s degree in Computer Science, Engineering, or related field/discipline.
- Typically, 4-6 years of technical experience, ideally in an HPC-related area.
- Strong Linux knowledge and Linux administration skills and experience.
- Strong analytical and problem-solving skills.
- Linux cluster management experience is very desirable.
- Excellent written and verbal communication skills; mastery in English and local language.
- Good communication skills, internally within HPE and externally with customers, both verbal and written.
- Ability to gather data, perform analysis, reproduce, resolve, or escalate, and see issues through to closure.
- Ability to multi-task and prioritize, switching between working on several issues at once.
- Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
Software Engineering Resolution Engineer in West Bromwich employer: Hewlett Packard Enterprise
Contact Detail:
Hewlett Packard Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Engineering Resolution Engineer in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at HPE. LinkedIn is your best mate here—connect, engage, and don’t be shy about asking for insights or advice.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Linux skills and be ready to troubleshoot on the spot. Practise common scenarios you might face as a Software Engineering Resolution Engineer.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the HPE team.
We think you need these skills to ace Software Engineering Resolution Engineer in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Engineering Resolution Engineer role. Highlight your experience with Linux, HPC, and any relevant engineering projects. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex problems in the past. We’re all about analytical skills, so let us know how you’ve used them to resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Hewlett Packard Enterprise
✨Know Your Linux Inside Out
Since the role heavily focuses on Linux administration, make sure you brush up on your Linux skills. Be prepared to discuss your experience with Linux cluster management and troubleshooting. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical teams and customers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical abilities and how you approach problem-solving in a high-pressure environment.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practise articulating your thoughts clearly and confidently. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify your language will be a huge plus. Consider doing mock interviews with friends or colleagues to refine your delivery.
✨Familiarise Yourself with HPE's Culture
Research HPE’s values and culture before the interview. Understanding their focus on innovation and collaboration will help you align your responses with what they’re looking for. Be ready to discuss how your background and experiences can contribute to their mission of advancing technology and supporting diverse teams.
