Senior Engineering Resolution in West Bromwich

HPE is looking for a senior-level Software Engineering Resolution Engineer to join our Level 3 global service HPC team. This Service Engineer provides support for high performance computing cluster management on a variety of supercomputer and cluster-based products. The focus for this position is tracking, communicating, troubleshooting, testing issues/fixes, analyzing Linux, and performance issues tied to the Cray System Management (CSM) software and tools.

Responsibilities:

• Provide technical support for customer reported issues escalated to level 3 support.
• Analyze, troubleshoot, reproduce, isolate, escalate, and resolve issues.
• Facilitate high quality communication with customers.
• Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Development.
• Design engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.
• Collaborate and communicate with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution.
• Lead a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for moderately complex products.
• Provide guidance and mentoring to less-experienced staff members.
• Test and provide new system software updates and documentation via customer portal.
• Document and communicate throughout the whole process of working on an issue until closure.
• Rotation of on-call duties with other staff to provide 24x7 coverage.
• Ability to provide after-hours support, as required.
• Occasional travel for training or assist with installations or support remote systems.

Qualifications:

• Bachelor or Master’s degree in Computer Science, Engineering, or related field/discipline.
• Typically, 6+ years of technical experience, ideally in an HPC-related area.
• Strong Linux knowledge and Linux administration skills and experience.
• Strong analytical and problem-solving skills.
• Linux cluster management experience is very desirable.
• Using empirical analysis, modeling, and testing methodologies to validate product designs and specifications.
• Excellent written and verbal communication skills; mastery in English and local language.
• Good communication skills, internally within HPE and externally with customers, both verbal and written.
• Ability to gather data, perform analysis, reproduce, resolve, or escalate, and see issues through closure.
• Ability to multi-task and prioritize, switching between working on several issues at once.
• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
• Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX).

About HPE:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.