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For Companies At a Glance
- Tasks: Provide top-notch technical support for HyperX gaming peripherals and enhance customer satisfaction.
- Company: Join a leading tech company known for its innovative gaming products.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Be the hero of gamers by solving their tech issues and improving their experience.
- Qualifications: Bilingual in French and English, with knowledge of PC architecture and customer support experience.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers.
Responsibilities
- Maintain and update your knowledge on all HyperX and competitor's hardware/software products.
Education & Experience Recommended
Knowledge & Skills
- Knowledge of PC Architecture and Microsoft OS.
- A minimum of 1 year's previous experience in providing customer support.
- Excellent communication and organizational skills with strong focus on Customer satisfaction.
- Excellent time management, ability to prioritise your own workload and multi-task.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Graduate Technical Support Engineer – Bilingual (French and English speaker) in London employer: Hewlett Packard Enterprise
Contact Detail:
Hewlett Packard Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Support Engineer – Bilingual (French and English speaker) in London
✨Tip Number 1
Get to know the company inside out! Research HyperX and their products so you can speak confidently about them during your interview. This shows you're genuinely interested and ready to help customers with their gaming needs.
✨Tip Number 2
Practice your bilingual skills! Since this role requires both French and English, brush up on your technical vocabulary in both languages. You want to be able to switch seamlessly between them when helping customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved technical issues or helped someone out. Be ready to share these stories to demonstrate your ability to handle customer inquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Graduate Technical Support Engineer – Bilingual (French and English speaker) in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your knowledge of PC architecture and Microsoft OS in your application. We want to see how your skills align with the role, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this position. Mention your previous customer support experience and how it relates to providing exceptional service for HyperX products.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication shines through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Hewlett Packard Enterprise
✨Know Your Tech
Make sure you brush up on your knowledge of PC architecture and Microsoft OS. Familiarise yourself with the HyperX range of gaming peripherals and any competitor products. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Your Bilingual Skills
Since this role requires bilingual communication, practice answering common interview questions in both French and English. This will help you feel more confident during the interview and demonstrate your language proficiency effectively.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you provided exceptional customer support. Highlight how you resolved issues and ensured customer satisfaction. This will showcase your ability to handle technical inquiries while keeping the customer’s needs at the forefront.
✨Time Management & Prioritisation
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where you successfully multitasked or handled a high-pressure situation. This will illustrate your organisational skills and ability to thrive in a fast-paced environment.
