HPC Field Technical Support Consultant

This role has been designed as Onsite with an expectation that you will primarily work from an HPE partner/customer office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

In our HPC & AI Business Unit, we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users. We are currently looking for a HPC Technology Consultant to join us to provide hardware and software support onsite on large HPC (High Performance Computing) systems for a prestigious UK customer, based in Edinburgh.

As a HPC Technology Consultant you will work as part of a dedicated team providing support (hardware and software) on a range of HPE’s HPC systems. The role will include participating in a 7x24 hour on-call rota to ensure strict SLA (Service Level Agreement) associated with the contract. This is a High-Performance Computing (HPC) specialized position that offers in-depth exposure to Linux, High Speed Networks and Parallel filesystems. You will be responsible for providing in-depth technical support and become a trusted advisor to the customer. The successful candidate must be willing to be submitted for UK Government Security Clearance.

Responsibilities

• Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.
• Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.
• Ensure compliance with customer rules for change management controls.
• Possess excellent customer interpersonal and relationship building skills.
• Provide a professional and positive approach to the customer in the execution of all duties.
• Follow technical escalation procedures to ensure critical issues receive maximum focus.
• Occasionally work as part of a wider team to provide support to other customers within EMEA.

Education And Experience Required

• Educated to degree level, or equivalent, in a computer science or related discipline with a minimum of 5 years of experience of HPC and Linux Systems.
• Ability to gain UK Government Security Clearance (DV).

Knowledge And Skills

• An in-depth knowledge of Linux and ability to perform hardware repairs are mandatory requirements.
• Good knowledge of configuration management tools such as Ansible and Linux kernel features such as memory management is essential.
• Strong script writing skills on platforms such as Python, Bash, etc.
• Patching and securing Linux and dealing with system vulnerabilities.
• Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.
• Excellent communication skills, both written and verbal are required.
• An ability to stay calm and professional under pressure while working to strict deadlines is essential.
• The candidate should be flexible and be able to travel when required.

Knowledge Of The Below Products Is Desirable

• Cluster management software (HPCM / Bright Cluster Manager).
• Job Schedulers SLURM.
• High-speed networks (InfiniBand).
• Parallel filesystems (Lustre).
• Kubernetes experience.

What We Can Offer You

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.