At a Glance
- Tasks: Support project delivery and manage quotes in a dynamic team environment.
- Company: Join Hewlett Packard Enterprise, a leader in edge-to-cloud technology.
- Benefits: Enjoy health benefits, career development, and a supportive team culture.
- Other info: Flexible work culture with opportunities for personal and professional growth.
- Why this job: Kickstart your career in customer service and project management with real impact.
- Qualifications: Detail-oriented, organised, and eager to learn about project management.
The predicted salary is between 30000 - 40000 £ per year.
This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Location: Erskine
Job Type: Full-time / Permanent
Overview
We are seeking a highly organised and detail-oriented Customer Service Support Specialist to join our team. This is an exciting opportunity for someone looking to start or develop their career in project coordination, operations, or customer service support within a fast-paced business environment. This role is primarily non-customer-facing and involves supporting internal teams, managing quotes, and ensuring smooth project delivery processes.
Key Responsibilities
- Manage customer project delivery for low-risk, small-to-medium scope projects
- Handle straightforward legal and commercial tasks related to project activities
- Read, analyse, and manage data from emails and spreadsheets
- Act as an intermediary between Sales and Remarketing Managers to create and manage quotes using Microsoft Dynamics D365
- Take ownership of quote management, ensuring clear communication between Sales, Remarketing, and the factory (TRC)
- Understand and follow business workflows, compliance metrics, and internal policies
- Maintain knowledge of country-specific regulations, including import/export laws and global trade requirements (training provided)
- Manage the handover process from quote to order using email and Microsoft Dynamics D365
- Support general administrative and compliance-related tasks as required
- Assist in managing client delivery relationships at a junior to mid level
- Occasionally represent the organisation in communications with external stakeholders
- Support project team coordination, including managing internal and external resources (teams under 7 people)
- Encourage skill development within the team and provide constructive performance feedback
Skills & Experience
- Strong attention to detail and organisational skills
- Ability to manage and interpret data across multiple systems
- Good communication skills and ability to work across multiple teams
- Understanding of basic project management methodologies (or willingness to learn)
- Comfortable working with Microsoft tools, particularly Excel and Dynamics D365 (or similar systems)
- Ability to prioritise workload and manage multiple tasks effectively
Education & Career Development
- Suitable for entry-level candidates or those seeking career progression
- Opportunity to develop project management skills and work towards advanced capabilities
- Participation in the company’s Project Management (PM) professional community
- Ongoing training and development provided
Why Join Us?
- Structured development plan to grow your project management and operational skills
- Supportive team environment with opportunities for progression
- Exposure to global business operations and compliance processes
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Customer Service Support Specialist in Erskine employer: Hewlett Packard Enterprise
Hewlett Packard Enterprise is an exceptional employer that fosters a supportive and inclusive work culture, particularly for the Customer Service Support Specialist role in Erskine. With a strong emphasis on personal and professional development, employees benefit from structured growth plans, ongoing training, and exposure to global business operations. The company values diverse backgrounds and offers a comprehensive suite of health and wellbeing benefits, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Hewlett Packard Enterprise Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Specialist in Erskine
✨Tip Number 1
Get to know the company culture! Before your interview, check out HPE's social media and website to understand their values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills align with the role of Customer Service Support Specialist, especially your attention to detail and organisational skills.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows you're engaged and helps you figure out if HPE is the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Support Specialist in Erskine
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Support Specialist role. Highlight your organisational skills and any experience with project management or customer service, as these are key for us.
Show Off Your Skills:Don’t be shy about showcasing your attention to detail and ability to manage data. Mention any experience you have with Microsoft tools like Excel and Dynamics D365, as we love candidates who are comfortable with these systems.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate candidates who can communicate effectively, especially since this role involves liaising between teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Hewlett Packard Enterprise
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Support Specialist role. Familiarise yourself with the key responsibilities like managing project delivery and handling quotes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Microsoft Tools
Since the job involves using Microsoft Dynamics D365 and Excel, it’s a good idea to practice these tools beforehand. You could even create a mock project or manage some data to demonstrate your skills during the interview. Being comfortable with these systems will give you an edge.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to customer service and project management. Think of examples from your past experiences where you demonstrated strong organisational skills or effective communication. This will showcase your problem-solving abilities.
✨Show Your Growth Mindset
Hewlett Packard Enterprise values personal and professional development. Be ready to discuss how you’ve embraced learning opportunities in the past and how you plan to grow in this role. Highlighting your willingness to learn and adapt will resonate well with the interviewers.
